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- Tasks: Manage travel insurance claims from start to finish, ensuring fair resolutions.
- Company: Join Rostella, a dynamic company providing top-notch car and travel insurance services.
- Benefits: Enjoy hybrid working, 33 days annual leave, and various employee perks.
- Why this job: Make a real impact on customer experience while working in a supportive team environment.
- Qualifications: Must have at least 12 months of experience in travel insurance claims.
- Other info: Opportunities for professional development and a vibrant office culture await you.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Senior Travel Claims Handler
CARDIFF (hybrid working)
Permanent, full time
Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions. We\’re a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience.
The key focus of a Senior Travel Claims Handler is to provide a high level of claims management service to customers travelling domestically or overseas. Investigating, assessing and settling travel insurance claims, ensuring a prompt and fair resolution, whilst maintaining a hybrid working model. As a senior you will work closely with the team leader, offering operational and technical support to the claims function and business needs.
Rostella provides services to both Hedgehog and 1Cover with both companies looking to grow their businesses. We have an exciting opportunity for a Senior Travel Claims Handler to join us and directly influence our customer experience in claims. You will proactively manage an allocation of travel insurance claims from the initial report to closure alongside providing feedback, assisting with Audits and Monthly reporting.
While the office is based in Cardiff, we currently have a hybrid working model in place, working 2/3 days in the office and the other days working remotely.
Key responsibilities include:
- Reviewing and processing complex travel insurance claims and complaints, ensuring accuracy and adherence to policy terms, and industry regulations.
- Proactivelyaddressing any team training needs and encourage continuous learning
- Carrying out quality checks and providing positive and constructive feedback
- Support the Claims Team Leader with day to day departmental activity
- A role model and champion for identifying and implementing process change opportunities
- Contribute positively to team meetings and “one to one” performance / development discussions
- Pro-active case load management
- Negotiating settlement of claims and processing payments within agreed threshold limits
- Actively seek and provide input that may lead to improved operational processes within the claims area
- Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company’s expectations
- Be conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements
Your skillset and experience:
- At least 12 months experience working in a travel insurance claims environment (Essential)
- Effectively able to coach and develop others
- Strong communicator with an ability to build relationships with customers, third parties and suppliers
- Self-motivated & able to work within a team framework
- Ability to meet daily and weekly deadlines
- Providing exceptional service to our customers
What can we do for you?
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
- Salaryfrom £27,000– depending on experience
- Annual salary reviews
- 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
- Option to buy or sell up to 5 days holiday per year
- A great central Cardiff working location with opportunities for hybrid working
- A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
- Nest Pension scheme
- Refer a friend scheme
- Discounted Gym Membership
- Cycle to Work scheme
- Dedicated Employee Assistance Programme
- Technology Discounts
- Optional Healthcare Cash Plan
- Optional Denplan Dental Insurance
- We supply equipment, so that our employees can work comfortably from home and in the office
- We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
- Group social events (optional)
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Senior Travel Claims Handler employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in travel insurance claims. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the travel insurance sector, especially those who work at Rostella or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex claims in the past. Highlighting your problem-solving skills and ability to negotiate settlements will show that you're well-equipped for the Senior Travel Claims Handler role.
✨Tip Number 4
Demonstrate your leadership potential by sharing experiences where you've coached or developed team members. This aligns with the role's requirement for supporting the team leader and shows that you're ready to take on senior responsibilities.
We think you need these skills to ace Senior Travel Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Travel Claims Handler. Familiarise yourself with claims management processes and customer service expectations in the travel insurance sector.
Tailor Your CV: Highlight your relevant experience in travel insurance claims handling. Emphasise your ability to manage complex claims, coach others, and provide exceptional customer service. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your experience aligns with Rostella's goals and values, particularly in improving customer experience and operational processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims management.
How to prepare for a job interview at CPS Group
✨Know Your Claims
Familiarise yourself with common travel insurance claims and the processes involved. Be prepared to discuss specific examples from your experience, showcasing your ability to handle complex cases effectively.
✨Demonstrate Your Communication Skills
As a Senior Travel Claims Handler, strong communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you build relationships with customers and third parties.
✨Showcase Your Problem-Solving Abilities
Be ready to provide examples of how you've identified and implemented process improvements in previous roles. This will demonstrate your proactive approach and ability to contribute positively to the team.
✨Understand the Company Culture
Research Rostella and its values. Be prepared to discuss how your personal values align with theirs, particularly regarding customer service and continuous improvement, which are central to their operations.
