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- Tasks: Manage travel insurance claims from start to finish, ensuring fair resolutions.
- Company: Join Rostella, a dynamic company providing top-notch car and travel insurance services.
- Benefits: Enjoy hybrid working, 33 days annual leave, and various employee perks.
- Why this job: Make a real impact on customer experience while working in a supportive team environment.
- Qualifications: Must have at least 12 months of experience in travel insurance claims.
- Other info: Opportunities for professional development and a vibrant office culture await you.
The predicted salary is between 24000 - 36000 £ per year.
Senior Travel Claims Handler (Large Loss)
Full-time • Cardiff (Hybrid)
About the Company
A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments.
You’ll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you’ll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently.
The team operates a hybrid working model, typically 2–3 days per week in the Cardiff office.
Key Responsibilities
- Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards
- Manage your caseload proactively, ensuring timely progression and excellent documentation
- Lead on negotiation and settlement of claims within your delegated authority
- Maintain high-quality service standards, productivity and compliance across all claim activity
- Support the Technical Claims Manager in driving improved customer outcomes
- Act as a role model within the team, championing continuous improvement and best practice
- Build strong relationships with customers, suppliers and third-party providers
- Contribute effectively to team meetings and development discussions
Your Skillset & Experience
- Minimum 2 years’ experience in travel insurance claims, with exposure to complex, major or large loss cases
- Strong technical understanding of claims processes and policy interpretation
- Exceptional written and verbal communication skills with a compassionate approach
- Confident in handling Emergency Medical Assistance or repatriation cases
- High attention to detail and accuracy in all documentation
- Strong analytical and problem-solving skills
- Ability to work to daily and weekly deadlines while managing multiple priorities
- Skilled at influencing and building rapport with customers and senior stakeholders
What’s in It for You?
- Salary from £30,000, depending on experience
- Annual salary reviews
- 33 days annual leave (increasing with service), plus the ability to buy or sell holiday
- Hybrid working with a modern Cardiff city centre office
- Pension scheme
- Discounted gym membership, Cycle to Work scheme, technology discounts
- Employee Assistance Programme
- Optional healthcare cash plan and dental cover
- All equipment provided for both office and home working
- Professional development support, including training and qualifications
- Optional social events and team activities
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Senior Travel Claims Handler employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in travel insurance claims. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the travel insurance sector, especially those who work at Rostella or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex claims in the past. Highlighting your problem-solving skills and ability to negotiate settlements will show that you're well-equipped for the Senior Travel Claims Handler role.
✨Tip Number 4
Demonstrate your leadership potential by sharing experiences where you've coached or developed team members. This aligns with the role's requirement for supporting the team leader and shows that you're ready to take on senior responsibilities.
We think you need these skills to ace Senior Travel Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Travel Claims Handler. Familiarise yourself with claims management processes and customer service expectations in the travel insurance sector.
Tailor Your CV: Highlight your relevant experience in travel insurance claims handling. Emphasise your ability to manage complex claims, coach others, and provide exceptional customer service. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your experience aligns with Rostella's goals and values, particularly in improving customer experience and operational processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims management.
How to prepare for a job interview at CPS Group
✨Know Your Claims
Familiarise yourself with common travel insurance claims and the processes involved. Be prepared to discuss specific examples from your experience, showcasing your ability to handle complex cases effectively.
✨Demonstrate Your Communication Skills
As a Senior Travel Claims Handler, strong communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you build relationships with customers and third parties.
✨Showcase Your Problem-Solving Abilities
Be ready to provide examples of how you've identified and implemented process improvements in previous roles. This will demonstrate your proactive approach and ability to contribute positively to the team.
✨Understand the Company Culture
Research Rostella and its values. Be prepared to discuss how your personal values align with theirs, particularly regarding customer service and continuous improvement, which are central to their operations.
