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For Companies At a Glance
- Tasks: Provide tech support for devices and troubleshoot issues in a dynamic workplace.
- Company: Join a growing tech team in Bridgend, thriving in a fast-paced digital environment.
- Benefits: Enjoy a competitive salary and the chance to work onsite with occasional travel.
- Why this job: Perfect for problem solvers who love tech and want to make an impact in a modern setting.
- Qualifications: Experience in IT support, strong communication skills, and technical knowledge required.
- Other info: Opportunity to grow within a supportive team and contribute to service delivery.
The predicted salary is between 21500 - 25500 £ per year.
CPS Group is working with a growing technology team based in Bridgend, offering a fantastic opportunity for an IT Support Consultant to join a fast-paced digital environment. Offices based in Bridgend with occasional travel to other sites. The role is ideal for someone with a solid technical support background who enjoys solving problems and supporting end users in a busy, modern workplace.
What you'll be doing:
- Providing technical support for laptops, desktops, tablets, printers, and other authorised IT equipment
- Ensuring seamless connectivity between user devices and key systems (file servers, email, network infrastructure)
- Troubleshooting and resolving issues related to hardware, software, and Windows environments
- Setting up and deploying new IT equipment across the organisation
- Supporting inventory management and ensuring accurate hardware tracking
- Liaising with third-party suppliers for device repair and replacements
- Meeting agreed support targets and contributing to overall service delivery
- Following internal IT procedures and contributing to a consistent support experience
What we're looking for:
- Experience in an IT support role, ideally in a large or global business setting
- Excellent communication skills
- Strong technical knowledge of IT environments, networks, and user devices
- Previous hands-on experience with hardware configuration and troubleshooting
- Ability to work independently, manage priorities, and deliver reliable support
IT Support Consultant employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. If they use particular software or hardware, make sure you have hands-on experience or at least a solid understanding of them.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities during any interviews.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and the specifics of the IT support role, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle common IT support situations, as this will show your readiness to step into the role and contribute from day one.
We think you need these skills to ace IT Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the IT Support Consultant position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Technical Skills: Make sure to emphasise your technical knowledge of IT environments, networks, and user devices in your CV and cover letter. Provide specific examples of your hands-on experience with hardware configuration and troubleshooting.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively with end users and team members.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for the application. Use keywords from the job description and ensure that your documents reflect your ability to meet the support targets and contribute to service delivery as mentioned in the job listing.
How to prepare for a job interview at CPS Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with hardware configuration, troubleshooting, and any specific IT environments you've worked in. This will demonstrate your capability to handle the technical demands of the role.
✨Communicate Clearly
Excellent communication skills are crucial for an IT Support Consultant. Practice explaining complex technical issues in simple terms, as you may need to assist end users who aren't tech-savvy. Clear communication can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved technical issues. Discuss your thought process and the steps you took to troubleshoot problems. This will show your potential employer that you can think critically and act effectively under pressure.
✨Familiarise Yourself with Company Procedures
Research CPS Group and their internal IT procedures. Understanding their processes and how they contribute to service delivery will help you align your answers with their expectations during the interview.
