Jira ITSM Solution Architect (Contract)
Contract: Initial 3 months (likely extension)
Location: Remote (UK)
Engagement: Inside IR35
Start: ASAP
Pay Rate: Market Rates/DoE
IR35 Determiniation: Inside IR35 - via Umbrella
Jira ITSM Solution Architect (Contract)
Role Overview
CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme.
This is not a greenfield architecture role. Instead, you'll act as a trusted SME, providing assurance that the current design is scalable, supportable and aligned with ITSM best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages.
Key Responsibilities
* Review and validate the existing Jira Service Management architecture
* Assess the operating model and alignment to ITSM best practice
* Conduct architecture and process gap analysis
* Evaluate CMDB maturity, structure and data model
* Review Configuration Item (CI) relationships and governance
* Ensure asset, procurement and life cycle data are appropriately integrated
* Validate and optimise Incident, Request, Change and Service Catalogue processes
* Review existing workflows and identify operational inefficiencies
* Assess integration requirements, APIs and third-party tooling
* Provide architectural assurance and design governance throughout delivery
* Produce remediation recommendations and prioritised improvement plans
* Support successful completion of outstanding platform activities
Required Experience
* Extensive Jira Service Management (JSM) architecture experience
* Strong expertise in Jira Assets (formerly Insight) and CMDB design
* Proven experience assessing and improving CMDB maturity
* Deep understanding of ITIL and ITSM best practices
* Experience implementing and optimising:
o Incident Management
o Service Request Fulfilment
o Change Management
o Service Catalogue Management
* Strong experience reviewing and optimising enterprise workflows
* Knowledge of API-led integrations and third-party platform integration
* Experie...
Jira Solution Architect in West Bromwich employer: CPS Group (UK) Ltd
CPS Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With the flexibility of primarily remote work and regular fully expensed visits to London, employees enjoy a healthy work-life balance while engaging in meaningful projects that contribute to the public sector. The company fosters professional growth through mentorship opportunities and exposure to cutting-edge technologies, making it an ideal place for Senior Software Engineers looking to advance their careers.
