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- Tasks: Lead a team to ensure smooth planning and support for live and virtual events.
- Company: Join a top organisation in information and cyber security training.
- Benefits: Travel across Europe, enjoy 33 days annual leave, and receive BUPA cover.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a dynamic environment.
- Qualifications: Experience in networking, leadership, and troubleshooting required.
- Other info: Hybrid role based in South Wales with opportunities for growth.
The predicted salary is between 30400 - 42000 £ per year.
Location: South Wales (Hybrid)
Salary: Up to £38,000 p/annum
CPS Group UK are recruiting a Senior Operations Technician to join a leading organisation specialising in information and cyber security training. In this role, you will support a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.
This is a fantastic opportunity for a Network Technician who is happy to travel across the UK and Europe, leading the successful delivery of events.
Key Responsibilities:
- Conduct remote and on-site assessments of venue networks and Internet infrastructure.
- Troubleshoot any network or Internet issues during live events.
- Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.
- Assist Operations Technicians with technical queries.
- Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.
- Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.
- Participate in the hiring and interviewing process for new technical staff.
- Organise and oversee individual and team training sessions.
- Ensure team members stay updated with the latest technology developments, in collaboration with international teams.
- Set and manage team KPIs and objectives.
Essential Skills & Experience:
- Hands-on experience with installing and configuring computer networking equipment.
- Previous experience in a leadership role.
- Strong troubleshooting skills for hardware and network issues in live events.
- Setting up and monitoring VLANs, Wi-Fi, and CISCO Routers.
- Solid understanding of wired/wireless network concepts, hardware, and best practices.
- Experience with network monitoring and traffic-shaping solutions.
Benefits:
- Opportunity to travel Europe (100% expensed plus daily allowance).
- Days back in lieu.
- BUPA cover.
- 33 Days annual leave.
If interested, please contact Sam John (Senior Staffing Consultant) at CPS Group UK.
Senior Operations Technician employer: CPS Group (UK) Ltd
Contact Detail:
CPS Group (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Technician
✨Tip Number 1
Familiarise yourself with the latest networking technologies and tools relevant to the role. Being well-versed in VLANs, Wi-Fi setups, and CISCO routers will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your experience in training and developing others can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the information and cyber security training sector. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 4
Prepare for potential technical assessments by practising troubleshooting scenarios related to live events. Being able to demonstrate your problem-solving skills in real-time will be crucial for this role.
We think you need these skills to ace Senior Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network systems management and technical support. Emphasise any leadership roles you've held and specific achievements that demonstrate your troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for information and cyber security training. Mention your hands-on experience with networking equipment and your ability to lead a team effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to setting up and monitoring VLANs, Wi-Fi, and CISCO Routers. Provide examples of how you've successfully managed network issues during live events.
Show Enthusiasm for Travel: Since the role involves travel across the UK and Europe, express your willingness and excitement about this aspect in your application. Mention any previous experiences that demonstrate your adaptability in different environments.
How to prepare for a job interview at CPS Group (UK) Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with networking equipment and troubleshooting. Highlight specific examples where you've successfully resolved network issues during live events, as this will demonstrate your capability in a high-pressure environment.
✨Demonstrate Leadership Experience
Since the role involves managing and developing a team of Operations Technicians, share your previous leadership experiences. Discuss how you've supported team members, organised training sessions, or participated in hiring processes to show your readiness for this responsibility.
✨Familiarise Yourself with Relevant Technologies
Make sure you are well-versed in the technologies mentioned in the job description, such as VLANs, Wi-Fi, and CISCO Routers. Being able to speak confidently about these technologies will impress the interviewers and show that you're up-to-date with industry standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Prepare to explain how you would handle specific challenges, like troubleshooting a network issue during a live event, to illustrate your critical thinking and technical expertise.
