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- Tasks: Manage travel insurance claims from start to finish, ensuring fair outcomes.
- Company: Join a forward-thinking insurance team that values fresh ideas and exceptional service.
- Benefits: Enjoy hybrid working, 33 days holiday, gym discounts, and professional development opportunities.
- Why this job: Make a real impact in a collaborative environment while enhancing customer experiences.
- Qualifications: Experience in travel insurance claims and strong communication skills are essential.
- Other info: Regular social events and a supportive culture for career growth await you.
The predicted salary is between 24500 - 28000 £ per year.
Cardiff – Hybrid
Salary: From £24,500 (depending on experience)
We\’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients\’ growing insurance teams. In this role, you\’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.
This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.
What You\’ll Do
Managing Claims Caseload
Proactively handle an allocation of travel insurance claims from notification through to closure.
Assess indemnity, liability, and settlement in line with policy terms.
Negotiate fair outcomes while maintaining excellent service standards.
Fraud & Risk Awareness
Identify potential fraud indicators and refer as appropriate.
Spot recovery opportunities to support business efficiency.
Supporting Operational Excellence
Work closely with the Claims Team Leader to support day-to-day operations.
Ensure service levels, compliance requirements, and quality standards are consistently achieved.
Contribute ideas to enhance processes and improve customer experience.
Customer Service & Communication
Provide clear, empathetic communication to customers throughout the claims process.
Build effective working relationships with colleagues, third parties, and suppliers.
What We\’re Looking For
Experience in a travel insurance claims environment.
Strong communication and negotiation skills, with the ability to build positive relationships.
Analytical mindset with the ability to interpret data and spot trends.
Organised and self-motivated, able to work effectively as part of a team.
Comfortable working to deadlines in a fast-paced environment.
What\’s on Offer
Salary from £24,500 (DOE) with annual reviews.
33 days holiday (including bank holidays), rising with service.
Option to buy or sell up to 5 additional days of leave.
Hybrid working (2-3 days in Cardiff office, remainder remote).
Pension scheme.
Discounted gym membership & cycle-to-work scheme.
Employee Assistance Programme.
Healthcare cash plan and dental cover (optional).
Equipment provided for both home and office working.
Professional training and development opportunities.
Regular social events (optional).
? A great chance to join a progressive organisation where your input is valued and your career growth is supported.
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here
Travel Claims Handler in Cardiff employer: CPS Group (UK) Limited
Contact Detail:
CPS Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler in Cardiff
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in travel insurance claims. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the travel insurance sector, especially those who work in claims handling. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and negotiation. Being able to articulate your thought process in these situations can set you apart from other candidates.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Understanding their values and how they approach customer service will allow you to tailor your conversation during interviews, showing that you’re a great fit for their team.
We think you need these skills to ace Travel Claims Handler in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel insurance claims. Emphasise your communication and negotiation skills, as well as any analytical abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle claims effectively. Mention specific examples from your past experience that demonstrate your skills and how they relate to the role.
Highlight Relevant Skills: In your application, clearly outline your experience in managing claims, identifying fraud indicators, and your ability to work under pressure. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Travel Claims Handler.
How to prepare for a job interview at CPS Group (UK) Limited
✨Showcase Your Experience
Make sure to highlight your previous experience in travel insurance claims during the interview. Be prepared to discuss specific cases you've handled, focusing on how you managed the claims process and achieved positive outcomes for customers.
✨Demonstrate Strong Communication Skills
Since this role requires clear and empathetic communication, practice articulating your thoughts clearly. Use examples from your past roles where effective communication made a difference in resolving claims or building relationships with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of situations where you had to negotiate settlements or identify fraud indicators, and be ready to explain your thought process and actions.
✨Emphasise Team Collaboration
This position involves working closely with a team, so be sure to express your ability to collaborate effectively. Share examples of how you've contributed to team success in previous roles, especially in fast-paced environments.
