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- Tasks: Manage travel insurance claims from start to finish, ensuring fair outcomes.
- Company: Join a forward-thinking insurance company that values fresh ideas and exceptional service.
- Benefits: Enjoy hybrid working, 33 days holiday, and professional development opportunities.
- Why this job: Make an impact in a collaborative environment while helping customers globally.
- Qualifications: Experience in travel insurance claims and strong communication skills are essential.
- Other info: Regular social events and a supportive culture await you!
The predicted salary is between 24500 - 28000 £ per year.
Travel Claims Handler
Cardiff – Hybrid
Salary: From £24,500 (depending on experience)
We’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients’ growing insurance teams. In this role, you’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.
This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.
What You’ll Do
Managing Claims Caseload
- Proactively handle an allocation of travel insurance claims from notification through to closure.
- Assess indemnity, liability, and settlement in line with policy terms.
- Negotiate fair outcomes while maintaining excellent service standards.
Fraud & Risk Awareness
- Identify potential fraud indicators and refer as appropriate.
- Spot recovery opportunities to support business efficiency.
Supporting Operational Excellence
- Work closely with the Claims Team Leader to support day-to-day operations.
- Ensure service levels, compliance requirements, and quality standards are consistently achieved.
- Contribute ideas to enhance processes and improve customer experience.
Customer Service & Communication
- Provide clear, empathetic communication to customers throughout the claims process.
- Build effective working relationships with colleagues, third parties, and suppliers.
What We’re Looking For
- Experience in a travel insurance claims environment.
- Strong communication and negotiation skills, with the ability to build positive relationships.
- Analytical mindset with the ability to interpret data and spot trends.
- Organised and self-motivated, able to work effectively as part of a team.
- Comfortable working to deadlines in a fast-paced environment.
What’s on Offer
- Salary from £24,500 (DOE) with annual reviews.
- 33 days holiday (including bank holidays), rising with service.
- Option to buy or sell up to 5 additional days of leave.
- Hybrid working (2–3 days in Cardiff office, remainder remote).
- Pension scheme.
- Discounted gym membership & cycle-to-work scheme.
- Employee Assistance Programme.
- Healthcare cash plan and dental cover (optional).
- Equipment provided for both home and office working.
- Professional training and development opportunities.
- Regular social events (optional).
✅ A great chance to join a progressive organisation where your input is valued and your career growth is supported.
Locations
Travel Claims Handler employer: CPS Group (UK) Limited
Contact Detail:
CPS Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with common travel insurance claims processes and terminology. Understanding the ins and outs of how claims are assessed will help you speak confidently during interviews and demonstrate your expertise in the field.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating fair outcomes, consider practising scenarios where you need to advocate for a customer while balancing company policies. This will show your potential employer that you're ready to handle the challenges of the job.
✨Tip Number 3
Network with professionals in the travel insurance industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and may even lead to referrals for the position at StudySmarter.
✨Tip Number 4
Prepare examples of how you've handled customer service challenges in the past. Being able to share specific instances where you've provided exceptional service or resolved conflicts will highlight your suitability for the role and your commitment to customer satisfaction.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel insurance claims. Use specific examples that demonstrate your ability to manage claims, negotiate outcomes, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in the travel claims environment and how your skills align with the job description, particularly your communication and analytical abilities.
Highlight Key Skills: In your application, emphasise your strong communication and negotiation skills. Provide examples of how you've built positive relationships in previous roles and how you’ve contributed to operational excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Travel Claims Handler.
How to prepare for a job interview at CPS Group (UK) Limited
✨Showcase Your Experience
Be prepared to discuss your previous experience in travel insurance claims. Highlight specific cases where you successfully managed claims from start to finish, demonstrating your understanding of the process and your ability to deliver excellent customer service.
✨Demonstrate Strong Communication Skills
Since this role requires clear and empathetic communication, practice articulating your thoughts clearly. Use examples from past experiences where you effectively communicated with customers or colleagues, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you identified fraud indicators or negotiated fair outcomes, and be ready to explain your thought process and actions.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be ready to discuss how your personal values align with theirs, and come prepared with ideas on how you can contribute to their commitment to continuous improvement and exceptional service.
