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- Tasks: Manage travel insurance claims from start to finish, ensuring excellent customer service.
- Company: Join a forward-thinking insurance company that values fresh ideas and exceptional service.
- Benefits: Enjoy hybrid working, 33 days holiday, gym discounts, and professional development opportunities.
- Why this job: Make a real impact in a collaborative environment while helping customers globally.
- Qualifications: Experience in travel insurance claims and strong communication skills are essential.
- Other info: Regular social events and a supportive culture await you!
The predicted salary is between 24500 - 28000 £ per year.
Travel Claims Handler
Cardiff – Hybrid
Salary: From £24,500 (depending on experience)
We’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients’ growing insurance teams. In this role, you’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.
This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.
What You’ll Do
Managing Claims Caseload
- Proactively handle an allocation of travel insurance claims from notification through to closure.
- Assess indemnity, liability, and settlement in line with policy terms.
- Negotiate fair outcomes while maintaining excellent service standards.
Fraud & Risk Awareness
- Identify potential fraud indicators and refer as appropriate.
- Spot recovery opportunities to support business efficiency.
Supporting Operational Excellence
- Work closely with the Claims Team Leader to support day-to-day operations.
- Ensure service levels, compliance requirements, and quality standards are consistently achieved.
- Contribute ideas to enhance processes and improve customer experience.
Customer Service & Communication
- Provide clear, empathetic communication to customers throughout the claims process.
- Build effective working relationships with colleagues, third parties, and suppliers.
What We’re Looking For
- Experience in a travel insurance claims environment.
- Strong communication and negotiation skills, with the ability to build positive relationships.
- Analytical mindset with the ability to interpret data and spot trends.
- Organised and self-motivated, able to work effectively as part of a team.
- Comfortable working to deadlines in a fast-paced environment.
What’s on Offer
- Salary from £24,500 (DOE) with annual reviews.
- 33 days holiday (including bank holidays), rising with service.
- Option to buy or sell up to 5 additional days of leave.
- Hybrid working (2–3 days in Cardiff office, remainder remote).
- Pension scheme.
- Discounted gym membership & cycle-to-work scheme.
- Employee Assistance Programme.
- Healthcare cash plan and dental cover (optional).
- Equipment provided for both home and office working.
- Professional training and development opportunities.
- Regular social events (optional).
✅ A great chance to join a progressive organisation where your input is valued and your career growth is supported.
Travel Claims Handler employer: CPS Group (UK) Limited
Contact Detail:
CPS Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of travel claims and common issues that arise in this field. Understanding the nuances of travel insurance will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals already working in the insurance industry, particularly those in travel claims. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and negotiation. Being able to articulate your thought process will showcase your analytical mindset.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their focus on collaboration and continuous improvement can set you apart from other candidates.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel insurance claims. Use specific examples that demonstrate your ability to manage claims, negotiate outcomes, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in the travel claims environment and how your skills align with the job requirements. Be sure to express your enthusiasm for contributing to a collaborative team.
Highlight Key Skills: In your application, emphasise your strong communication and negotiation skills. Provide examples of how you've built positive relationships in previous roles and how you’ve successfully handled claims or resolved customer issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Travel Claims Handler.
How to prepare for a job interview at CPS Group (UK) Limited
✨Showcase Your Experience
Make sure to highlight your previous experience in travel insurance claims during the interview. Be prepared to discuss specific cases you've handled, focusing on how you managed the claims process and achieved positive outcomes for customers.
✨Demonstrate Strong Communication Skills
Since this role requires clear and empathetic communication, practice articulating your thoughts clearly. Use examples from your past roles where effective communication made a difference in resolving claims or building relationships with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of situations where you had to negotiate settlements or identify fraud indicators, and be ready to explain your thought process and actions.
✨Emphasise Team Collaboration
This position involves working closely with a team, so be sure to express your ability to collaborate effectively. Share examples of how you've contributed to team success in previous roles, especially in fast-paced environments.
