At a Glance
- Tasks: Provide top-notch IT support and solve tech issues face-to-face in a dynamic environment.
- Company: Join a leading financial services firm with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, hands-on experience, and a chance to work with modern technologies.
- Other info: Exciting opportunity for growth in a fast-paced, customer-focused setting.
- Why this job: Make a real impact by helping users and enhancing their tech experience every day.
- Qualifications: Experience in 1st or 2nd Line IT Support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
CPS Group UK are looking for a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment. You’ll provide 1st and 2nd Line support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved. This is an excellent opportunity for an experienced IT Support Engineer who enjoys solving technical problems, building relationships with users and working with modern technologies in a collaborative enterprise financial services environment.
Key Responsibilities
- Provide 1st and 2nd Line on-site and remote technical support to users, covering desktops, laptops, printers, mobile devices and business applications.
- Diagnose, troubleshoot and resolve hardware, software and application issues within your technical skill set, escalating more complex issues where appropriate.
- Install, configure and deploy end-user devices, applications and software.
- Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements.
- Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within the IT Service Management system.
- Deliver excellent customer service, communicating professionally and effectively with both technical and non-technical users.
- Work collaboratively with Service Desk, Infrastructure and other technical teams to ensure timely incident resolution.
- Support basic network, server and Active Directory administration activities as required.
- Take ownership of assigned incidents through to resolution, keeping users informed throughout the support lifecycle.
Skills & Experience
- Previous experience in a 1st or 2nd Line IT Support, Desktop Support or Tech Bar role.
- Strong IT troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
- Experience supporting Windows 10/11, Microsoft 365, Exchange and Active Directory.
- Knowledge of desktop, laptop and printer hardware, with experience supporting Apple macOS and iOS devices.
- Familiarity with desktop deployment technologies such as SCCM, WSUS and MDT.
- Working knowledge of IT infrastructure support, including basic networking concepts and troubleshooting.
- Experience working within regulated environments, ideally supporting users within financial services or other highly controlled industries.
- Experience working to defined SLAs and operational processes within a customer-focused support environment.
- Excellent communication, organisational and customer service skills, with the ability to build strong relationships with end users.
On-Site IT Support Engineer employer: CPS Group (UK) Limited
CPS Group (UK) Limited is an excellent employer that fosters a collaborative work culture, where innovation and teamwork are at the forefront of our operations. Located in the picturesque town of Painswick, we offer our employees not only competitive benefits but also ample opportunities for professional growth and development within the dynamic fields of defence and medical devices. Join us to be part of a team that values your contributions and supports your career aspirations while working on cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Support Engineer
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at CPS Group (UK) Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace On-Site IT Support Engineer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at CPS Group (UK) Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at CPS Group (UK) Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at CPS Group (UK) Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at CPS Group (UK) Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CPS Group (UK) Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at CPS Group (UK) Limited.
