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- Tasks: Manage major incidents and drive continuous service improvements in a dynamic IT environment.
- Company: Leading financial services organisation with a strong ITSM team.
- Benefits: Up to £55k salary, 10% pension, private medical, and annual bonus.
- Why this job: Be a key player in enhancing IT services and making a real impact.
- Qualifications: Experience in Incident Management and ITIL certification required.
- Other info: Hybrid work model with opportunities for professional growth.
The predicted salary is between 42000 - 66000 £ per year.
Overview
Major Incident and Problem Manager
Bridgend – hybrid 3 days a week onsite
Salary: up to 55k + benefits
Benefits include 10% pension, private medical, annual bonus
Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.
This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.
The role requires 3 days a week onsite in Bridgend.
Responsibilities
- Manage high-priority and major incidents through to resolution.
- Assess business impact and urgency of incidents.
- Accurately document incident recovery processes.
- Support incident reviews, planning meetings, and action tracking.
- Assist in root cause analysis and problem investigations.
- Maintain and update incident and problem tickets.
- Follow Problem Management processes during post-incident reviews.
- Generate reports with key metrics for incident and problem management.
- Assist in proactively identifying potential issues.
- Drive and implement continuous service improvement initiatives.
Skills / experience
- Experience within a similar Incident and Problem Management role
- Strong background within IT Service Management
- ITIL Foundation certification
- Excellent communication and stakeholder engagement
- Strong working knowledge of ServiceNow or similar ITSM preferred
Contact
Contact David Southwood – CPS Group UK
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
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Major Incident & Problem Manager employer: CPS Group (UK) Limited
Contact Detail:
CPS Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident & Problem Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT Service Management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to Major Incident and Problem Management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've managed high-priority incidents in the past. This will demonstrate your capability and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Major Incident & Problem Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Major Incident and Problem Management. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed high-priority incidents and contributed to ITIL processes. Let us see your passion for the role!
Showcase Your ITIL Knowledge: Since this role is all about ITIL discipline, don’t forget to mention your ITIL Foundation certification and any relevant experiences. We want to know how you’ve applied this knowledge in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our client!
How to prepare for a job interview at CPS Group (UK) Limited
✨Know Your ITIL Inside Out
Since the role is all about ITIL discipline, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in managing major incidents and problems.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of specific examples where you've managed high-priority incidents and how you approached root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Strong communication is key in this role. Be prepared to demonstrate how you've effectively engaged with stakeholders in previous positions. Practice explaining complex technical issues in simple terms, as this will show your ability to bridge the gap between IT and business.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ITSM tools, be ready to discuss it. If not, do a bit of research on its functionalities and how it supports incident and problem management. This shows your initiative and willingness to learn.