At a Glance
- Tasks: Provide top-notch IT support and solve tech issues in a fast-paced environment.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive daily rate, hands-on experience, and a dynamic work culture.
- Other info: Great opportunity for career growth in a collaborative team.
- Why this job: Make a real difference by helping users with modern technology every day.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
CPS Group UK are looking for a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment. You’ll provide 1st and 2nd Line support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved.
This is an excellent opportunity for an experienced IT Support Engineer who enjoys solving technical problems, building relationships with users and working with modern technologies in a collaborative enterprise financial services environment.
Key Responsibilities- Provide 1st and 2nd Line on-site and remote technical support to users, covering desktops, laptops, printers, mobile devices and business applications.
- Diagnose, troubleshoot and resolve hardware, software and application issues within your technical skill set, escalating more complex issues where appropriate.
- Install, configure and deploy end-user devices, applications and software.
- Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements.
- Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within the IT Service Management system.
- Deliver excellent customer service, communicating professionally and effectively with both technical and non-technical users.
- Work collaboratively with Service Desk, Infrastructure and other technical teams to ensure timely incident resolution.
- Support basic network, server and Active Directory administration activities as required.
- Take ownership of assigned incidents through to resolution, keeping users informed throughout the support lifecycle.
- Previous experience in a 1st or 2nd Line IT Support, Desktop Support or Tech Bar role.
- Strong IT troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
- Experience supporting Windows 10/11, Microsoft 365, Exchange and Active Directory.
- Knowledge of desktop, laptop and printer hardware, with experience supporting Apple macOS and iOS devices.
- Familiarity with desktop deployment technologies such as SCCM, WSUS and MDT.
- Working knowledge of IT infrastructure support, including basic networking concepts and troubleshooting.
- Experience working within regulated environments, ideally supporting users within financial services or other highly controlled industries.
- Experience working to defined SLAs and operational processes within a customer-focused support environment.
- Excellent communication, organisational and customer service skills, with the ability to build strong relationships with end users.
On-Site IT Support Engineer in London employer: CPS Group (UK) Limited
CPS Group (UK) Limited is an excellent employer that fosters a collaborative work culture, where innovation and teamwork are at the forefront of our operations. Located in the picturesque town of Painswick, we offer our employees not only competitive benefits but also ample opportunities for professional growth and development within the dynamic fields of defence and medical devices. Join us to be part of a team that values your contributions and supports your career aspirations while working on cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CPS Group (UK) Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CPS Group (UK) Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CPS Group (UK) Limited!
✨Direct Apply to CPS Group (UK) Limited
Let's not forget to apply directly through the CPS Group (UK) Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace On-Site IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CPS Group (UK) Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CPS Group (UK) Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CPS Group (UK) Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
