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For Companies At a Glance
- Tasks: Shape customer-first strategies and design multi-channel customer journeys.
- Company: Join a leading technology consultancy in London, driving impactful change.
- Benefits: Enjoy hybrid work options and competitive salary up to £65,000.
- Why this job: Work on high-profile projects and collaborate with industry experts.
- Qualifications: Experience in customer experience roles, data-driven strategy, and client relationship management.
- Other info: Opportunity to influence key decisions and support innovative growth.
The predicted salary is between 46800 - 78000 £ per year.
We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact, playing a key role in transforming how businesses connect with their customers, using insight, creativity, and strategic thinking to power change.
About the Role
As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships.
What You’ll Be Doing
- Lead the creation of customer strategies that span the full lifecycle — from acquisition to retention and loyalty.
- Design customer journeys and contact strategies for multi-channel environments.
- Use data and behavioural insight to shape strategies that drive performance.
- Engage with senior client stakeholders, influencing key decisions and guiding long-term transformation.
- Collaborate with client services teams to identify opportunities for growth and innovation.
- Support new business pitches and help evolve the wider CX proposition.
What We’re Looking For
- Background within a similar customer experience / CX role preferably from within a consultancy.
- Strong background in omni-channel customer journey mapping and contact planning.
- Confident working with data and insight to inform strategic recommendations.
- Skilled in building and managing senior client relationships.
- Able to juggle multiple projects in a fast-paced, collaborative environment.
- Experience with marketing tech platforms (e.g., Adobe, Salesforce, Braze).
- Strategic thinker with a hands-on approach and a sharp commercial mindset.
Contact David Southwood - CPS Group UK
Customer Experience Consultant employer: CPS Group (UK) Limited
Contact Detail:
CPS Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and technology. Understanding tools like Adobe, Salesforce, and Braze will not only help you in interviews but also show your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the customer experience space. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully influenced client decisions in previous roles. Highlighting your experience with senior stakeholders will demonstrate your capability to manage relationships effectively.
✨Tip Number 4
Showcase your strategic thinking by being ready to present a mock customer journey or strategy during the interview. This will illustrate your hands-on approach and ability to think critically about customer experiences.
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience roles, particularly within consultancy. Emphasise your skills in omni-channel customer journey mapping and any experience with marketing tech platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your strategic thinking abilities. Mention specific examples of how you've influenced key decisions or transformed customer strategies in previous roles.
Highlight Data-Driven Achievements: In your application, include quantifiable achievements that demonstrate your ability to use data and insights to drive performance. This could be improvements in customer retention rates or successful campaign outcomes.
Showcase Collaboration Skills: Since the role involves working with various teams, highlight your experience in collaborating with different departments. Provide examples of how you’ve successfully worked with analytics, UX, or marketing technology teams to deliver results.
How to prepare for a job interview at CPS Group (UK) Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Experience Consultant. Familiarise yourself with customer journey mapping and how to leverage data for strategic recommendations, as these are key aspects of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in similar roles, particularly within consultancy. Highlight specific projects where you've successfully influenced client decisions or transformed customer strategies.
✨Demonstrate Data Savvy
Be ready to talk about how you've used data and behavioural insights in past roles. Provide examples of how these insights shaped your strategies and led to measurable outcomes.
✨Engage with Stakeholders
Since this role involves working with senior client stakeholders, practice articulating how you build and manage relationships. Think of examples where you've effectively engaged with clients to drive long-term transformation.
