Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assess and respond to parking appeals and manage correspondence with high accuracy.
- Company: Join a dynamic London Local Authority focused on community service.
- Benefits: Competitive hourly rate of £28.11 and valuable experience in public service.
- Why this job: Make a difference in your community while developing your skills in a vital role.
- Qualifications: Experience as a Parking Appeals Officer and knowledge of relevant legislation required.
- Other info: Opportunity to work in a supportive team environment with a focus on customer service.
PCN Appeals Officer – North London – £28.11 per hour (Umbrella)
Interested in this role You can find all the relevant information in the description below.
A London Local Authority is recruiting for an Interim Parking PCN Appeals Officer to join their Parking Services Team.
Key Responsibilities:
• Assess and respond to representations, appeals, and statutory correspondence relating to parking and traffic Penalty Charge Notices (PCNs) — including parking, bus lane, and moving traffic contraventions.
• Review evidence and determine whether to uphold or cancel PCNs in line with council policy and relevant legislation.
• Support the management of the debt recovery process and ensure a high standard of customer service and case accuracy.
Experience Required:
• Previous experience of working as a Parking Appeals officer
• Proven experience handling large volumes of correspondence.
• Direct experience processing parking or traffic representations and appeals.
• Track record of meeting performance and quality targets.
• In-depth, current knowledge of parking and moving traffic legislation, enforcement procedures, and appeals processes.
Please note: Only candidates with relevant parking appeals experience will be considered
PCN Appeals Officer employer: CPR
Contact Detail:
CPR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCN Appeals Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the parking services sector or join relevant online groups. We can’t stress enough how valuable personal connections can be in landing that PCN Appeals Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of parking legislation and appeals processes. We recommend practising common interview questions related to your experience with PCNs, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a PCN Appeals Officer, you’ll need to manage correspondence effectively. We suggest sharing specific examples of how you’ve handled challenging situations in the past.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to submit your application and stand out from the crowd. Plus, we’re always here to support you in your job search journey.
We think you need these skills to ace PCN Appeals Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Parking Appeals Officer. We want to see how your skills match the key responsibilities listed in the job description.
Showcase Your Experience: When detailing your previous roles, focus on your experience handling large volumes of correspondence and processing appeals. We love seeing specific examples that demonstrate your expertise in parking and traffic legislation.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CPR
✨Know Your Legislation
Make sure you brush up on the current parking and moving traffic legislation before your interview. Being able to discuss specific laws and how they apply to PCNs will show that you’re not just familiar with the role, but that you’re genuinely knowledgeable about the field.
✨Showcase Your Experience
Prepare to talk about your previous experience as a Parking Appeals Officer. Have specific examples ready that highlight how you’ve handled large volumes of correspondence and met performance targets. This will demonstrate your capability and reliability in the role.
✨Customer Service Matters
Since the role involves a high standard of customer service, think of instances where you’ve gone above and beyond for customers. Be ready to share these stories, as they’ll illustrate your commitment to providing excellent service while managing appeals.
✨Practice Common Questions
Anticipate questions related to assessing representations and appeals. Practising your responses can help you articulate your thought process clearly. Consider how you would approach a tricky case and be prepared to explain your reasoning during the interview.