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- Tasks: Lead quality assurance for major infrastructure projects, focusing on systemic improvement and supply chain performance.
- Company: Join a leading UK infrastructure programme with a focus on client-side quality assurance.
- Benefits: Competitive salary, professional development opportunities, and the chance to influence major projects.
- Why this job: Make a real impact on national infrastructure by ensuring quality and performance across complex programmes.
- Qualifications: Experience in quality management within major projects, with strong analytical and influencing skills.
- Other info: Opportunity to work at programme level and engage with senior stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Major UK infrastructure programme. Client-side assurance environment. I am supporting a major, nationally significant infrastructure programme in strengthening its client-side quality function. This is not a contractor QA/QC or site inspection role. It sits within the client technical authority and focuses on supply chain assurance, performance, and systemic improvement across a complex programme.
The role
You will operate as a quality subject matter expert to project delivery teams, with a clear focus on trends, themes, and systemic performance rather than individual non-conformances. The emphasis is on right first time delivery, data-led insight, and influencing improvement across organisations. This is about understanding how well the supply chain's processes are working, where systemic weaknesses sit, and what that means for delivery risk. You will translate quality data into management intelligence that senior stakeholders can act on.
Key responsibilities
- Oversee supply chain compliance with contractual and management system requirements, including ISO 9001 and programme standards, with a focus on how processes perform in practice.
- Plan and undertake risk-based audits and assurance activities across the supply chain. You will be audit-capable and credible, but this is not a pure auditor role.
- Analyse trends from NCRs, defects, acceptance data, and assurance findings to identify systemic issues and root causes, not just report individual events.
- Lead or support root cause analysis of recurring or programme-level quality failures.
- Drive right first time performance, including monitoring acceptance rates of contractor deliverables and improving the quality of technical submissions.
- Review and provide assurance on contractor quality documentation such as quality management plans and audit schedules.
- Produce clear monthly quality reporting for senior leadership and external stakeholders, including executive level and DfT-facing reporting, focused on risk, trends, and improvement actions.
- Support definition and evolution of quality KPIs as the project moves through different phases, ensuring measures remain meaningful to delivery risk.
- Provide guidance and challenge to delivery teams and suppliers, helping them improve their own processes rather than stepping into line-by-line control of individual issues.
What this role is and is not
This is a programme-level governance, assurance, and improvement role. It looks at systems, processes, and trends across the supply chain. It is not about managing individual defects, acting as a site quality inspector, or running audits as a standalone function.
About you
You are likely operating at Chartered or Practitioner level in a quality, engineering, or assurance discipline. You have worked on major projects in environments such as rail, highways, nuclear, water, or large civil engineering programmes.
You will bring experience of:
- Working within complex supply chains and understanding how quality management systems function in major project environments.
- Delivering or leading audits and assurance activities, with formal lead auditor capability, even if audit has not been your sole role.
- Analysing quality performance data to identify trends, themes, and systemic risks.
- Leading or contributing to root cause analysis of significant or recurring failures.
- Developing and reporting meaningful KPIs and performance measures that evolve with the stage of a project.
- Producing management-level reports that inform executive decision making.
You are comfortable influencing senior stakeholders within major contractors and client teams, often without direct authority. You can operate at programme level, hold your ground technically, and focus conversations on process performance and delivery risk rather than isolated technical detail. If you have been working within a Tier 1 or major specialist contractor and want to step into a broader client-side assurance role with programme-wide visibility, this is a strong move.
Quality Manager - Major Infrastructure in London employer: CPR
Contact Detail:
CPR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager - Major Infrastructure in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their quality management processes. Be ready to discuss how your experience aligns with their needs, especially around systemic improvement and performance trends.
✨Tip Number 3
Showcase your expertise! Bring examples of your past work that demonstrate your ability to analyse quality data and lead root cause analysis. This will help you stand out as a candidate who can drive right first time performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Manager - Major Infrastructure in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Quality Manager. Highlight your experience with supply chain assurance and systemic improvement, as well as any relevant qualifications like ISO 9001 knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management in major infrastructure projects. Share specific examples of how you've influenced improvement and driven right first time performance in past roles.
Showcase Your Data Skills: Since this role focuses on data-led insights, make sure to highlight your experience in analysing quality performance data. Talk about how you've identified trends and systemic risks in previous projects, and how that led to actionable improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join the StudySmarter team!
How to prepare for a job interview at CPR
✨Know Your Quality Standards
Make sure you’re well-versed in ISO 9001 and other relevant quality management systems. Brush up on how these standards apply to major infrastructure projects, as you'll need to demonstrate your understanding of compliance and performance metrics during the interview.
✨Prepare for Data Analysis Questions
Expect questions that assess your ability to analyse quality performance data. Be ready to discuss how you've identified trends and systemic issues in past roles, and think of specific examples where your insights led to improvements in project delivery.
✨Showcase Your Stakeholder Influence
This role involves influencing senior stakeholders without direct authority. Prepare examples of how you've successfully navigated complex relationships in previous positions, focusing on how you’ve driven process improvements through collaboration and communication.
✨Understand the Bigger Picture
Since this is a programme-level governance role, be prepared to discuss how you approach quality assurance from a systemic perspective. Think about how you can contribute to right-first-time delivery and risk management across the supply chain, and be ready to share your vision for quality improvement.
