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- Tasks: Handle confidential reports and conduct sensitive interviews with professionalism.
- Company: Join a trusted reporting team in a dynamic London-based environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference by supporting those who need to report concerns.
- Qualifications: Graduate-level qualification or equivalent experience in relevant fields.
- Other info: Ideal for empathetic communicators looking to build meaningful relationships.
We are recruiting a Hotline Case Handler to join a confidential reporting team, playing a critical role in delivering a trusted and independent reporting service. This externally facing role involves regular telephone engagement with reporters raising concerns, as well as with member organisation representatives coordinating responses. You will assess reports against strict acceptance criteria, conduct sensitive interviews, produce high-quality written reports, and act as the key liaison to ensure issues are appropriately addressed. Protecting the confidentiality of reporters is fundamental to the role.
Key responsibilities include:
- Processing confidential reports in line with defined procedures
- Conducting telephone interviews and handling sensitive conversations with professionalism and empathy
- Producing clear, accurate and concise written reports, including peer review of colleagues’ work
- Liaising with member organisations (often Health & Safety Managers and occasionally senior leaders) to secure timely, high-quality responses
- Managing difficult or emotional conversations constructively
- Researching technical and operational issues to support report processing
- Maintaining strict confidentiality and data integrity at all times
Essential experience:
- Graduate-level qualification in a relevant field (e.g. Psychology) or equivalent experience
- Experience handling telephone enquiries and office-based administrative work
- Strong listening skills, empathy and ability to remain neutral
- Clear, respectful communication and relationship-building skills
- Ability to work collaboratively, adapt to change and take accountability for outcomes
Hotline Case Handler in London employer: CPR
Contact Detail:
CPR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotline Case Handler in London
✨Tip Number 1
Get your CV and application in as soon as possible! With a high number of candidates, being quick can really set you apart. We recommend applying through our website for a smoother process.
✨Tip Number 2
Practice your telephone interview skills! Since this role involves regular phone engagement, we suggest doing mock interviews with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Showcase your empathy and listening skills during interviews. This role is all about handling sensitive conversations, so be sure to highlight any relevant experiences where you've successfully navigated tough discussions.
✨Tip Number 4
Research the company and its values! Understanding their approach to confidentiality and reporting will help you tailor your responses and demonstrate that you're a great fit for the team.
We think you need these skills to ace Hotline Case Handler in London
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Hotline Case Handler role. Highlight any relevant experience, especially in handling sensitive conversations and producing written reports. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and respectfully. Whether it's in your CV or cover letter, let us see your strong listening and relationship-building skills.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the quickest way for us to receive your details and get the ball rolling. Plus, it shows you're keen and ready to join our team!
How to prepare for a job interview at CPR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotline Case Handler. Familiarise yourself with the key tasks like conducting sensitive interviews and producing high-quality reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Empathy and Communication
Since this role involves handling sensitive conversations, practice your empathetic communication skills. You might want to role-play difficult scenarios with a friend or family member. This will prepare you for managing emotional conversations and help you convey your ability to remain neutral and professional.
✨Prepare Your Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team and the reporting process. This shows that you’re engaged and serious about the role. Ask about how they handle confidentiality or what support is available for case handlers dealing with challenging reports.
✨Showcase Your Writing Skills
Since producing clear and concise written reports is crucial, be ready to discuss your writing experience. Bring examples of previous reports or documents you've created, and be prepared to explain your approach to ensuring clarity and accuracy in your writing.
