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- Tasks: Ensure smooth communication and support residents during refurbishment projects.
- Company: Dynamic residential developer with multiple sites across London.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a vibrant team with numerous opportunities in the construction sector.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a residential developer who have sites across London, are looking for a Resident Liaison Officer to join their Planned Works Division in Waterloo. The client will need you to ensure seamless communication across all parties, progress the projects and ensure resident satisfaction. You will need to build relationships with residents and provide support and information during refurbishment and maintenance works, mitigating any dissatisfaction and resolving complaints and queries swiftly and efficiently.
Key responsibilities:
- Residential Communication
- Customer Service & Complaint Resolution
- Stakeholder Liaison
- Pre-Works and Needs Assessment
- Documentation & Reporting
- Community Engagement
Must have:
- Experience in a Customer-Facing role
- Situation Handling
- Strong communication and customer service skills
- Positive and proactive attitude
- Ability to manage multiple tasks
- Able to work in a team
- Competent computer skills
- Full UK Driving License (with access to a vehicle)
To find out more about this position as a Resident Liaison Officer in Waterloo call Lilly of CPR Recruitment.
Resident Liaison Officer in Lambeth employer: CPR Recruitment
Contact Detail:
CPR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Lambeth
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend local events or join online forums related to social housing and construction. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to be a pro at handling queries and complaints. Role-play scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Showcase your customer service experience! When you get the chance to chat with potential employers, highlight specific examples of how you've resolved issues or improved resident satisfaction in past roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Resident Liaison Officer in Lambeth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Resident Liaison Officer. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled situations in the past that relate to communication and complaint resolution.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your strong communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CPR Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like residential communication and complaint resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer-facing interactions, prepare examples from your past experiences where you've successfully handled complaints or resolved issues. Highlight your strong communication skills and proactive attitude to reassure them that you can manage resident satisfaction effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a disgruntled resident or a communication breakdown. Think through potential scenarios and how you would approach them. This will showcase your problem-solving abilities and your capacity to think on your feet.
✨Engage with the Community Aspect
Since community engagement is a key part of the role, be ready to discuss how you would build relationships with residents. Share any relevant experiences where you've successfully engaged with a community or group, and express your enthusiasm for fostering positive relationships during refurbishment works.