At a Glance
- Tasks: Provide top-notch IT support and lead clinic integrations across Europe.
- Company: Join a growing healthcare tech company with a focus on innovation.
- Benefits: Competitive salary, 25 days' leave, hybrid working, and private medical insurance.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the first dedicated IT hire in Europe and shape the future of IT support.
- Qualifications: 4+ years in IT support and strong Microsoft 365 skills required.
The predicted salary is between 37800 - 46200 £ per year.
The Role
We're hiring a
3rd Line IT Support Engineer to be CPPE's IT presence on the ground in Europe.
As our first dedicated IT hire in the region, you'll handle the full range of support — from day-to-day end-user issues through to systems administration — and lead the IT side of clinic integrations as new practices join. You'll work with a high degree of autonomy, escalating complex infrastructure and security work to our US based team, and report into the IT Manager.
What you'll do
- Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
- Lead clinic integrations
— run discovery and audits, deploy our standard toolset (Ninja One, Bit Defender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
- Administer
- Microsoft 365
(Entra ID, Exchange, Intune, Share Point, Teams) and Google Workspace.
- Manage endpoints and security through
- Ninja One
- (RMM),
- Bit Defender
- , and
- 1Password
- Provide firewall (Dray Tek, Cisco, Meraki, Sonic Wall) and network support; escalate complex network/VPN and infrastructure to the Senior IT Engineer.
- Set up and support clinic telephony
(cloud Vo IP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, i Pads).
- O nboarding/offboarding and manage tickets and documentation in
- Zendesk
- Work within
UK/EU GDPR and our data-protection policies; support security awareness (Know Be4).
- Must-haves
- 4+ years in IT support across 1st–3rd line.
- Strong
- Microsoft 365 administration
(Entra ID, Exchange, Intune, Share Point, Teams).
Endpoint / RMM experience (Ninja One or comparable).
Networking and firewall fundamentals (Dray Tek/Cisco or comparable).
Self-directed
— able to own problems and projects with minimal supervision.
- Clear communication with non-technical and clinical users.
Right to work in the UK.
Nice-to-haves
We don't expect every box ticked.
- Onboarding or migrating IT for new sites, M&A, or multi-site / MSP environments.
- Tenant migration (M365 / Google Workspace).
- Cloud Vo IP / telephony (IVR / call routing).
- A/V, imaging, or clinical hardware (Canfield / Touch MD, i Pads).
- Microsoft certifications (MS-102, AZ-104) or equivalent.
- GDPR / data protection in a healthcare or regulated setting.
What we offer
- Competitive salary, based on experience.
- 25 days' annual leave.
- Hybrid working — 3 flexible days a week in our London office, 2 days from home.
- Work from abroad — up to 20 days a year working remotely from overseas.
- Private medical insurance.
- Pension contributions.
- Room to grow — as our first dedicated IT hire in Europe, you'll shape how the function works across the region and grow with the business as CPPE expands.
IT Support Technician III in London employer: CPP Careers
At CPPE, we pride ourselves on being an exceptional employer, especially for our IT Support Technician III role based in London. As the first dedicated IT hire in Europe, you'll enjoy a high degree of autonomy while contributing to meaningful projects that shape our IT function across the region. With competitive salaries, generous annual leave, hybrid working options, and opportunities for professional growth, CPPE offers a supportive work culture that values innovation and employee development.
