Implementation Specialist - UK in Skipton

• Professional Services Engineer - UK
• Reports To: Professional Services Manager
• In-Office Requirement: 2-3 days per week
• Travel Requirement: Up to 50%

Work Schedule: 8:30am - 5.00pm Monday to Thursday; 8:30am - 4:30pm Friday. One hour lunch break each day.

Position Overview

The Professional Services Engineer is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation for our clients.

• The Professional Services Engineer will be responsible for the following:
• The implementation of CPOMS, Staff Safe, Engage, Visitor Safe, Raptor Emergency Management, and other related systems as necessary.
• Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
• Complying with data privacy legislation.
• Job Duties & Responsibilities
• Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
• Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
• Ensures the completion of key milestones to achieve customer goals.
• Communicates with clients throughout the implementation process.
• Ensures that the project team is aware of key deliverables and project milestones.
• Demonstrates well-rounded knowledge of Raptor products and training approaches.
• Manages complex implementations with small-market customers.
• Adheres to departmental process and procedure and maintains systems of record.
• Facilitates training to administrative and end users of the CPOMS and Raptor software.
• Supports the Professional Services Manager and the wider Team with all administration tasks.
• Updates and maintains customer databases using Salesforce and internal systems.

Qualifications

• Organised, disciplined, with a flexible independent approach with strong ability to multi-task and manage multiple high priority projects.
• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
• Strong communicator, personable and collaborative.
• Demonstrates maturity and acumen navigating business and professional environments.
• Comfortable working independently.
• Objective and goal-oriented professional who is used to achieving targets.
• Demonstrated experience in leading business process reviews, design reviews and change management with clients.
• Excellent hands‑on skills with office productivity tools.
• Strong desire to learn.
• Strong analytical and troubleshooting skills.
• Exceptional interpersonal skills and ability to explain software to non‑technical users.
• Other
• Must be flexible to work outside core hours for customer training as necessary and may include overnight stays.
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