At a Glance
- Tasks: Implement and manage software solutions while ensuring top-notch customer satisfaction.
- Company: Join a leading tech firm focused on innovative solutions for clients.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Flexible hours and travel opportunities for training sessions included.
- Why this job: Make a real impact by helping clients succeed with cutting-edge technology.
- Qualifications: Strong communication skills and experience in project management are essential.
The predicted salary is between 35000 - 45000 £ per year.
- Professional Services Engineer - UK
- Reports To: Professional Services Manager
- In-Office Requirement: 2-3 days per week
- Travel Requirement: Up to 50%
Work Schedule: 8:30am - 5.00pm Monday to Thursday; 8:30am - 4:30pm Friday. One hour lunch break each day.
Position Overview
The Professional Services Engineer is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation for our clients.
- The Professional Services Engineer will be responsible for the following:
- The implementation of CPOMS, Staff Safe, Engage, Visitor Safe, Raptor Emergency Management, and other related systems as necessary.
- Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
- Complying with data privacy legislation.
- Job Duties & Responsibilities
- Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
- Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
- Ensures the completion of key milestones to achieve customer goals.
- Communicates with clients throughout the implementation process.
- Ensures that the project team is aware of key deliverables and project milestones.
- Demonstrates well-rounded knowledge of Raptor products and training approaches.
- Manages complex implementations with small-market customers.
- Adheres to departmental process and procedure and maintains systems of record.
- Facilitates training to administrative and end users of the CPOMS and Raptor software.
- Supports the Professional Services Manager and the wider Team with all administration tasks.
- Updates and maintains customer databases using Salesforce and internal systems.
Qualifications
- Organised, disciplined, with a flexible independent approach with strong ability to multi-task and manage multiple high priority projects.
- Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
- Strong communicator, personable and collaborative.
- Demonstrates maturity and acumen navigating business and professional environments.
- Comfortable working independently.
- Objective and goal-oriented professional who is used to achieving targets.
- Demonstrated experience in leading business process reviews, design reviews and change management with clients.
- Excellent hands‑on skills with office productivity tools.
- Strong desire to learn.
- Strong analytical and troubleshooting skills.
- Exceptional interpersonal skills and ability to explain software to non‑technical users.
- Other
- Must be flexible to work outside core hours for customer training as necessary and may include overnight stays.
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StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist - UK in Skipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPOMS Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPOMS Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Specialist - UK in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPOMS Systems:Your cover letter is your chance to shine! Tell us why you want to work at CPOMS Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPOMS Systems!
How to prepare for a job interview at CPOMS Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
