At a Glance
- Tasks: Manage billing operations, ensuring accurate invoicing and resolving customer inquiries.
- Company: Join CPOMS, a leader in safeguarding solutions for UK educational institutions.
- Benefits: Flexible remote work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with potential for global impact and process improvement.
- Why this job: Be part of a mission-driven team enhancing child protection and wellbeing across diverse settings.
- Qualifications: Experience in billing operations and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About CPOMS
CPOMS, a Raptor Technologies company, is the market leader in safeguarding, pastoral, and wellbeing solutions for UK educational institutions and beyond. With innovative software that transforms how schools and organisations approach the critical task of ensuring the wellbeing of young people and staff, CPOMS has become a trusted partner to over 20,000 schools and a range of other safeguarding-focused organisations.
Role Overview
We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types. This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes. We welcome applications from both local and remote candidates in the UK, and remote working arrangements will be considered for the right applicant.
Key Responsibilities
- Billing & Invoice Processing
- Own end-to-end billing operations for new system deals, renewals, and amendments initially focusing in Trust related billings
- Ensure invoices are generated accurately, timely, and in alignment with contractual terms
- Reconcile billing data across systems to ensure completeness and accuracy
- Identify and resolve discrepancies proactively
- Renewals & Recurring Revenue
- Manage monthly renewal invoicing processes across assigned accounts
- Validate contract terms, pricing, and billing schedules prior to invoice generation
- Partner with internal teams to resolve gaps that may delay invoicing
- Customer & Internal Support
- Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders
- Investigate and resolve issues with professionalism, urgency, and attention to detail
- Deliver a high standard of customer experience while maintaining policy and control
- Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution
- Provide feedback on upstream process gaps (e.g., incomplete deal data, incorrect documentation)
- Escalate risks and blockers appropriately while proposing solutions
- Process Improvement & Scale
- Identify opportunities to streamline workflows and reduce manual effort
- Contribute to standardization of global billing processes and best practices
- Support system enhancements and process changes (e.g., ERP, CRM integrations)
- Global Operations Readiness
- Develop the capability to support billing across multiple regions, currencies, and business models
- Participate in cross-training to support broader team coverage and scalability
- Maintain flexibility to support extended hours during peak periods (e.g., month-end, quarter-end)
Experience Required
- Substantial experience in Billing Operations, Order-to-Cash, or similar finance operations role
- Experience working in a high-volume, fast-paced environment with complex transactions
- Exposure to SaaS, subscription billing, or recurring revenue models preferred
- Experience supporting or collaborating with global teams is a strong plus
Technical Skills
- Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)
- Proficiency in Excel (data validation, reconciliations, lookups, etc.)
- Ability to navigate multiple systems and datasets efficiently
Core Competencies
- High attention to detail and accuracy
- Strong problem-solving and critical thinking skills
- Ability to manage competing priorities and meet deadlines
- Confident communicator with the ability to challenge constructively
- Ownership mindset with a focus on accountability and results
Personal Attributes
- Proactive and solutions-oriented
- Comfortable operating in ambiguity and driving clarity
- Resilient under pressure, especially during peak cycles
- Collaborative team player with a global mindset
Nice to Have
- AAT qualification or equivalent
- Experience in multi-entity, multi-currency environments
- Exposure to system implementations or process transformation initiatives
Why This Role
This is an opportunity to be part of a growing, evolving Billing Operations function with a clear path toward global ownership. You will play a key role in shaping processes, improving efficiency, and supporting the company’s ability to scale.
Billing Operations Specialist in Salford employer: CPOMS Systems
At CPOMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Billing Operations Specialist, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to contribute to our mission of enhancing child protection and wellbeing across the UK. Join us in a role where your contributions directly impact the safeguarding of young people, all while being part of a supportive team dedicated to continuous improvement and excellence.
