Billing Operations Specialist in Newcastle upon Tyne

About CPOMS

CPOMS, a Raptor Technologies company, is the market leader in safeguarding, pastoral, and wellbeing solutions for UK educational institutions and beyond. With innovative software that transforms how schools and organisations approach the critical task of ensuring the wellbeing of young people and staff, CPOMS has become a trusted partner to over 20,000 schools and a range of other safeguarding-focused organisations. We are now seeking a UK Sales and Customer Engagement Consultant to drive growth and support our mission of enhancing child protection and wellbeing across diverse UK settings, including educational institutions, sports organisations, charities, and other organisations focused on safeguarding.

Role Overview

We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types. This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes. We welcome applications from both local and remote candidates in the UK, and remote working arrangements will be considered for the right applicant.

Key Responsibilities

Billing & Invoice Processing

• Own end-to-end billing operations for new system deals, renewals, and amendments initially focusing on trust-related billings.
• Ensure invoices are generated accurately, timely, and in alignment with contractual terms.
• Reconcile billing data across systems to ensure completeness and accuracy.
• Identify and resolve discrepancies proactively.

Renewals & Recurring Revenue

• Manage monthly renewal invoicing processes across assigned accounts.
• Validate contract terms, pricing, and billing schedules prior to invoice generation.
• Partner with internal teams to resolve gaps that may delay invoicing.

Customer & Internal Support

• Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders.
• Investigate and resolve issues with professionalism, urgency, and attention to detail.
• Deliver a high standard of customer experience while maintaining policy and control.

Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution.
• Provide feedback on upstream process gaps such as incomplete deal data or incorrect documentation.
• Escalate risks and blockers appropriately while proposing solutions.

Process Improvement & Scale

• Identify opportunities to streamline workflows and reduce manual effort.
• Contribute to standardization of global billing processes and best practices.
• Support system enhancements and process changes such as ERP and CRM integrations.

Global Operations Readiness

• Develop the capability to support billing across multiple regions, currencies, and business models.
• Participate in cross-training to support broader team coverage and scalability.
• Maintain flexibility to support extended hours during peak periods such as month-end or quarter-end.

Experience

Required Experience & Skills

• Substantial experience in Billing Operations, Order-to-Cash, or similar finance operations role.
• Experience working in a high-volume, fast-paced environment with complex transactions.
• Exposure to SaaS, subscription billing, or recurring revenue models preferred.
• Experience supporting or collaborating with global teams is a strong plus.

Technical Skills

• Strong working knowledge of ERP systems such as NetSuite and CRM tools such as Salesforce.
• Proficiency in Excel for data validation, reconciliations, and lookups.
• Ability to navigate multiple systems and datasets efficiently.

Core Competencies

• High attention to detail and accuracy.
• Strong problem-solving and critical thinking skills.
• Ability to manage competing priorities and meet deadlines.
• Confident communicator with the ability to challenge constructively.
• Ownership mindset with a focus on accountability and results.

Personal Attributes

• Proactive and solutions-oriented.
• Comfortable operating in ambiguity and driving clarity.
• Resilient under pressure, especially during peak cycles.
• Collaborative team player with a global mindset.

Nice to Have

• AAT qualification or equivalent.
• Experience in multi-entity, multi-currency environments.
• Exposure to system implementations or process transformation initiatives.

Why This Role

This is an opportunity to be part of a growing, evolving Billing Operations function with a clear path toward global ownership. You will play a key role in shaping processes, improving efficiency, and supporting the company’s ability to scale.