At a Glance
- Tasks: Support and enhance our digital commerce platform while collaborating with diverse teams.
- Company: Join CPM Holdings, a global leader in engineered process equipment and technology solutions.
- Benefits: Enjoy competitive pay, health benefits, remote work options, and tuition assistance.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact on user experience and platform efficiency in a dynamic environment.
- Qualifications: 2+ years in support or e-commerce roles; strong analytical and problem-solving skills required.
The predicted salary is between 54000 - 66000 £ per year.
About CPM
CPM Holdings is a global provider of engineered process equipment and technology solutions serving a wide range of industries, including animal nutrition, oilseed processing, food production, renewable energy, biomass, and advanced material processing.
In addition, we support sectors such as pet food, packaging, ethanol, wood processing, and corn wet milling.
Recognized worldwide for our expertise in pelleting, particle size reduction, and automation technologies, CPM operates across North America, Europe, and Asia with a team of more than 1,200 employees.
Portal Support Specialist
We are seeking an enthusiastic and solution-focused Portal Support Specialist to play a key role in the continued growth and optimization of our digital commerce platform.
Working closely with the Product Owner, based in the Netherlands, you will help shape platform enhancements, test newly developed functionality, and support internal users while occasionally assisting customers.
This position offers the opportunity to work with a diverse group of stakeholders, including IT professionals, external development partners, and business teams.
While the wider team is geographically dispersed, the role follows a hybrid working model based at our
Brough office .
Key Responsibilities- What will you do?
- Contribute to discussions around new feature requests, business requirements, and workflow improvements.
- Collaborate with stakeholders to identify opportunities to enhance user experience and platform efficiency.
- Monitor platform performance and analyze user behavior to support data-driven decision making.
- Assist in translating business needs into clear requirements through research, wireframes, and process mapping.
- Conduct user acceptance testing (UAT) for new releases and enhancements.
- Investigate, document, and escalation technical issues while partnering with development teams to implement solutions.
- Act as the primary contact for portal-related support queries from internal teams and, when required, external customers.
- Troubleshoot system issues independently and communicate resolutions clearly to stakeholders.
- Develop and maintain onboarding materials, user guides, and process documentation.
Job Requirements- What do you need?
- Previous experience in a business support, systems support, or e-commerce-related position.
- A proactive approach with a passion for continuous improvement.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple priorities and work effectively with cross-functional teams.
- Experience testing digital platforms or software applications would be advantageous.
- Keen attention to detail and a commitment to delivering high-quality user experiences.
- Eagerness to learn, develop new skills, and take ownership of challenging projects.
- Living and working rights in the UK.
Experience
- Minimum of 2 years' experience in a relevant support, e-commerce, digital platform, or IT-related role.
- Experience using wireframing or prototyping tools such as Figma is beneficial.
- Exposure to SQL and ERP environments, ideally SAP Business One.
- Bachelor's degree in Business, Information Systems, User Experience, Digital Technology, or a related discipline, or equivalent practical experience.
Want to know more?
- To learn more about this opportunity, please contact
- Cherise Mouton at
Cherise. Mouton@cpm. net .
CPM Acquisition Corp. is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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Portal Support Specialist in Brough employer: cpmholdingsinc
At CPM Acquisition Corp., we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in our logistics operations. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values safety and precision, making it an ideal place for those looking to advance their careers in shipping and packing. Located in a vibrant area, we offer competitive benefits and a collaborative atmosphere that encourages innovation and teamwork.
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We think you need these skills to ace Portal Support Specialist in Brough
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at cpmholdingsinc.
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How to prepare for a job interview at cpmholdingsinc
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If cpmholdingsinc uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
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While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
