At a Glance
- Tasks: Support operations by ensuring vibrant app content and top-notch customer service.
- Company: Join a dynamic team at a forward-thinking company in Thame.
- Benefits: Up to £26K salary, hybrid work, 26+ days holiday, and a solid pension plan.
- Other info: Engage in meaningful CSR activities and enjoy comprehensive mental health support.
- Why this job: Be part of a fast-paced environment where your contributions truly matter.
- Qualifications: Strong communication skills and experience with MS applications required.
The predicted salary is between 23400 - 28600 £ per year.
We're looking for an Operations Administrator to join our Operations team at our Thame office.
The core function of this role is to deliver the operational requirements to ensure the app is full of vibrant content and that our retailers receive the best-in-class customer support.,
- To ensure that account tool-kits (e. g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
- To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
- Follow an audit/QC process on contracts/photographs and work complete.
- Ensure that working processes are documented.
- Participate in reviewing current working practices and procedures/ systems.
- Represent operational team at Field Meetings as required.
- Use relevant software / systems to maintain effective field support e. g. salesforce.
- Complete field visits and ensure that the learning from these visits are documented and shared as appropriate.
- Ability to work under pressure and with a wide range of people.
- Ability to multi-task and manage your own deadlines, negotiating as appropriate.
- A positive reaction to change - in a fast-moving environment, always with a can-do attitude.
- A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
- Experience of MS applications (Outlook, Word, Excel, Power Point).
- Salary: Up to £26K DOE
- Hybrid working
- Generous Holiday Package: Recoup with 26 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days.
- Work-Life Balance: Take control of your work-life balance with the flexibility to buy and sell holiday days.
- Pension Plan: Secure your future with a generous pension plan.
- Corporate Social Responsibility: Engage in meaningful CSR initiatives with dedicated days for giving back to the community through charitable activities.
- Employee
- Assist
Programme: Comprehensive support for mental health, including up to 8 confidential face-to-face or virtual counselling sessions annually.
Prioritise your well-being with professional guidance whenever you need it.
- DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions, expert nutritionist advice, and gym membership discounts-all in one place!
At CPM, we are proud to foster an inclusive work environment.
We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.
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Operations Administrator in Stokenchurch employer: CPM UNITED KINGDOM LIMITED
CPM United Kingdom Limited is an excellent employer for those seeking flexible part-time work in a dynamic retail environment. With competitive pay and the opportunity to develop merchandising skills, employees enjoy a supportive work culture that values attention to detail and effective communication. The role offers the chance to engage with well-known brands while working in local Asda stores, making it a rewarding experience for those looking to balance work with other commitments.
Contact Details:
CPM UNITED KINGDOM LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Stokenchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPM UNITED KINGDOM LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPM UNITED KINGDOM LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Administrator in Stokenchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPM UNITED KINGDOM LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at CPM UNITED KINGDOM LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPM UNITED KINGDOM LIMITED!
How to prepare for a job interview at CPM UNITED KINGDOM LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
