At a Glance
- Tasks: Deliver exceptional customer service and solve technical issues for a leading brand.
- Company: Join CPM, a company that values inclusivity and innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday packages.
- Other info: Flexible hybrid working and opportunities for professional growth await you.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25235 - 25235 £ per year.
Are you passionate about delivering exceptional customer service?
Do you enjoy solving problems and learning new technical skills?
If so, we have an exciting opportunity to join CPM in our dedicated phone team supporting one of the world's most iconic brands.,
- Manage a variety of customer enquiries, from general support requests to more complex technical issues.
- Troubleshoot faults remotely and identify effective solutions.
- Collaborate with field-based and office-based engineers to increase your technical expertise.
- Participate in regular training and development opportunities.
- Build knowledge of industry trends, technologies, and best practices.
- Ensure every customer interaction is handled professionally, empathetically, and efficiently.
- This is a fantastic opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a specialist skillset through ongoing training and development.
Previous experience working in a bar, hospitality, call centre or customer-facing environment preferred., Aged 18 or over.
- Fluent spoken and written English.
- Excellent communication and listening skills.
- Strong customer service focus with a desire to exceed expectations.
- Good organisational skills and attention to detail.
- A collaborative, team-oriented approach.
- Strong problem-solving abilities and a proactive mindset.
- Salary & Benefits
- £25,235 annual salary
- Performance bonus of up to £1,000 per year
- Hybrid working (2 days per week in the office)
- Generous
- Holiday
Package: Recoup with 22 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days with the flexibility to buy and sell holiday days.
- Dedicated days for giving back to the community through charitable activities.
- Perks at Work: Access to a wide range of discounts including my gym discounts
- Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more.
- DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice.
- Enhanced maternity/paternity leave
- Opportunity to complete the Guinness Accreditation Programme and become a recognised product and technical expert.
- Working Pattern
- 37.5 hours per week
- Rotating shifts between 8:00am and 6:00pm (3 shift patterns 8:00-16:30, 9 - 17:30, 9:30 - 18:00)
- Monday to Sunday working pattern
- Bank holiday working - 2 out of 6
- Rotational weekends and bank holidays with time off in off in lieu - 2 weekend days per month, 2 bank holiday days per year
- Why work for us
At CPM, we are proud to foster an inclusive work environment.
We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.
CPM have won the Investors in People Gold award and place great importance on the training and development of our people.
We work in a collaborative environment where great ideas and achievements are shared and celebrated.
We believe diversity brings new thinking, which is at the heart of everything we do.
We are working to set a standard for creating a culture of equity and belonging.
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Customer Support Advisor in Stokenchurch employer: CPM UNITED KINGDOM LIMITED
CPM United Kingdom Limited is an excellent employer for those seeking flexible part-time work in a dynamic retail environment. With competitive pay and the opportunity to develop merchandising skills, employees enjoy a supportive work culture that values attention to detail and effective communication. The role offers the chance to engage with well-known brands while working in local Asda stores, making it a rewarding experience for those looking to balance work with other commitments.
Contact Details:
CPM UNITED KINGDOM LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Stokenchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPM UNITED KINGDOM LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPM UNITED KINGDOM LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Stokenchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPM UNITED KINGDOM LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at CPM UNITED KINGDOM LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPM UNITED KINGDOM LIMITED!
How to prepare for a job interview at CPM UNITED KINGDOM LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
