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- Tasks: Manage client accounts, analyse data, and support Diageo stakeholders in a dynamic grocery environment.
- Company: Join a leading company with a focus on collaboration and innovation.
- Benefits: Competitive salary, 26 days leave, private medical insurance, and retail discounts.
- Why this job: Kickstart your career in account management with real impact and growth opportunities.
- Qualifications: Experience in grocery retail and strong analytical skills are essential.
- Other info: Flexible hybrid working and a supportive culture for personal development.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a commercially minded Client Service Executive to play a key role within our Diageo Grocery team. This is a high-profile, account-focused role that sits at the heart of client delivery, supporting Diageo stakeholders, guiding field leadership, and turning insight into action.
If you thrive in a fast-moving grocery environment, enjoy working with data and people, and want a clear pathway into Account Management, this role offers genuine development and progression. We offer an excellent salary depending on experience.
What You’ll Do
- Owning day-to-day account activity, ensuring delivery against agreed KPIs and commercial priorities across the Diageo Grocery channel
- Acting as a key point of contact for Diageo stakeholders, supporting planning cycles, performance reviews and commercial discussions
- Providing clear direction, coaching and performance feedback to Regional Sales Managers, helping improve field delivery, coverage and data quality
- Analysing grocery field data to identify trends, risks and opportunities, investigating anomalies and recommending improvements
- Delivering clear, concise and actionable performance updates to internal teams and client stakeholders
- Working cross-functionally with CPM operational, insight and reporting teams to ensure smooth, commercially focused account delivery
What We’re Looking For
Essential:
- Proven experience within Grocery / Off-Trade retail (manufacturer, retailer or agency)
- Experience supporting or managing others, with confidence setting direction and giving feedback
- Strong commercial and analytical capability, comfortable interrogating complex data
- Advanced Excel skills and strong PowerPoint capability
- Confidence challenging performance and proposing solutions
- Excellent stakeholder engagement and communication skills
- A proactive, resilient mindset with a passion for continuous improvement
Desirable but not essential:
- Experience working with major grocery retailers (e.g. Tesco, Sainsbury’s, Asda, Morrisons, discounters)
- Agency experience within FMCG, retail execution or insight
- Knowledge of call file optimisation, coverage models or field effectiveness
- Experience contributing to account reviews and performance decks
What We Offer
- Competitive salary
- 26 days annual leave + bank holidays, increasing annually up to 31 days (pro rata)
- Life assurance (2x salary)
- Private Medical Insurance with Bupa
- Employer pension contribution
- Income protection
- Buy/sell holiday scheme
- Eyecare scheme (up to £80 per year)
- Retail discounts and promotions
- Reward and recognition programme
- Enhanced maternity and paternity leave
Hours: 9am-5.30pm Mon-Fri. The role requires some activity outside of normal working hours and or weekend working. This may include staying away from home and working unsociable hours occasionally.
We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.
CPM are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities.
Client Service Executive in Stokenchurch employer: CPM UK
Contact Detail:
CPM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive in Stokenchurch
✨Tip Number 1
Network like a pro! Reach out to people in the grocery sector, especially those connected to Diageo. A friendly chat can open doors and give you insights that might just land you that Client Service Executive role.
✨Tip Number 2
Prepare for the interview by diving deep into Diageo's recent performance and trends in the grocery market. Show us you know your stuff and can bring valuable insights to the table!
✨Tip Number 3
Practice your data analysis skills! Be ready to discuss how you've used data to drive decisions in past roles. We love candidates who can turn numbers into actionable strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for talent that fits our culture.
We think you need these skills to ace Client Service Executive in Stokenchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Service Executive role. Highlight your experience in grocery retail and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention your analytical skills and experience with stakeholder engagement.
Showcase Your Data Skills: Since this role involves working with data, don’t forget to highlight your advanced Excel and PowerPoint skills. Share examples of how you've used data to drive decisions or improve performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at CPM UK
✨Know Your Data
As a Client Service Executive, you'll be working with complex data. Brush up on your analytical skills and be ready to discuss how you've used data to identify trends or solve problems in previous roles. Bring examples of how you’ve turned insights into actionable strategies.
✨Engage with Stakeholders
This role involves a lot of interaction with Diageo stakeholders. Prepare by researching their business and understanding their needs. Think about how you can demonstrate your strong communication skills and your ability to build relationships during the interview.
✨Showcase Your Leadership Skills
You'll need to provide direction and feedback to others, so be ready to share experiences where you've successfully managed or coached team members. Highlight your confidence in setting direction and how you’ve helped improve performance in past roles.
✨Prepare for Commercial Discussions
Since this role is commercially focused, brush up on your knowledge of the grocery sector and be prepared to discuss how you would approach performance reviews and commercial discussions. Think about potential challenges and how you would propose solutions.
