Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and learning new technical skills? If so, we have an exciting opportunity to join CPM in our dedicated phone team supporting one of the world's most iconic brands. Working from home£25,290.60 + great benefits
As a Telephone Account Manager, you will primarily be focused on retention and cross-selling client brands such as Peroni, Asahi Super Dry, Cornish Orchard, Grolsch, London Pride and the Meanttime range. You will be required to update and maintain the CRM Database with the relevant information about the call and check that other key data fields are correct, and conduct other administrative tasks as directed by your line manager. You will need to able to promote the brand benefits whilst quickly and clearly calculating the benefits for each customer you speak to whilst increasing the client’s market awareness. You will also be required to build strong relationships with regional field colleagues and proactively develop an understanding of regional strategy and activities. In addition to all the above, upholding the Brand image is vitally important as there may be opportunities to represent the client at key face to face meetings and events
What You'll Be Doing
- Have a comprehensive understanding of client activity, campaign and product information and understand the client’s vision and values and ensure that these are reflected on a daily basis.
- Professionally handle all contact channels on behalf of our client including inbound & outbound telephone calls; email; written communication and any other communication channels as agreed with your Team Leader.
- Meet and exceed all quantitative and qualitative performance targets.
- Complete administration duties as directed by your Team Leader.
- Attend training and briefing sessions (internally and externally) as necessary in order to gain understanding of Client and Contact Centre requirements.
- Attend ongoing training courses (internal and external) to maintain a high calibre of telephone and database skills.
- Maintain the Brand image at all times
- When required attend key face to face meetings and events.
- Maintain all client protocols and procedures
- Ideally have proven phone-based sales experience
- Be 18 or over.
- Fluent spoken and written English.
- Excellent communication and listening skills.
- Strong customer service focus with a desire to exceed expectations.
- Good organisational skills and attention to detail.
- A collaborative, team-oriented approach.
- Strong problem-solving abilities and a proactive mindset.
Salary & Benefits
- Hybrid working (3 days per week in the office)
- Generous Holiday Package: Recoup with 22 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days with the flexibility to buy and sell holiday days.
- Dedicated days for giving back to the community through charitable activities.
- Perks at Work: Access to a wide range of discounts including my gym discounts
- Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more.
- DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counsellingsessionsand expert nutritionist advice.
- Enhanced maternity/paternity leave
Working Pattern
- 37.5 hours per week
- Working Monday to Thursday 08:45-17:30, Friday 08:45 - 16:15
Why work for us
At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative. CPM have won the Investors in People Gold award and placegreat importanceon the training and development of our people.
We work in a collaborative environment where great ideas and achievements are shared and celebrated. We believe diversity brings new thinking, which is at the heart of everything we do. We are working to set a standard for creating a culture of equity and belonging.
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