At a Glance
- Tasks: Provide exceptional customer support and technical expertise for Diageo's renowned brands.
- Company: Join CPM International, a global leader in customer service and support solutions.
- Benefits: Competitive salary, performance bonuses, hybrid work model, and ongoing training opportunities.
- Other info: Dynamic role with career growth, well-being support, and skill development resources.
- Why this job: Be the first point of contact for customers and make a real impact in the beverage industry.
- Qualifications: Fluency in English, strong communication skills, and a passion for customer service.
The predicted salary is between 25235 - 26235 £ per year.
Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client
Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.
In this dynamic role, you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.
What’s your Mission?
- Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
- Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
- Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands-on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
- Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
- Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.
Requirements
- Your Experience, Our Future
- Applicants: must be aged 18+
- Language Skills: Fluency in English (written and spoken).
- Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
- Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
- Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
- Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
- Previous bar experience: a plus
Benefits
- Your Benefits Package
- Start Date: 9th March 2026
- Contract: Permanent (6-month probation period)
- Hours: 37.5 hours per week
- Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
- Salary: £25,235 per year
- Performance Bonus: up to £1000 per year
- Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
- Work Model: Hybrid - Office 2 days per week
- Training: 2 weeks from the office
- Office Location: Currently in Thame / from the end of May 2026 the office will be in High Wycombe
- Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Company Pension: Plan to help you save for retirement.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Customer Support Agent - Diageo (Hiring Immediately) in High Wycombe employer: CPM International
At CPM International, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity. As a Customer Support Agent for Diageo, you will benefit from ongoing training and development opportunities, a competitive salary, and a hybrid work model that promotes work-life balance. With our commitment to employee well-being and career growth, you will find a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent - Diageo (Hiring Immediately) in High Wycombe
✨Tip Number 1
Get to know the company! Research Diageo and CPM International to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Agent - Diageo (Hiring Immediately) in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your relevant experience, especially any customer service or technical support roles you've had, and show us how you can bring value to Diageo.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer inquiries.
Highlight Your Problem-Solving Abilities:We want to see that you can think on your feet! Share examples of how you've successfully resolved issues in the past, whether in a work setting or elsewhere. This will show us you're ready to tackle the technical challenges that come with the job.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at CPM International
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a technical context. Be ready to discuss how you would handle various customer inquiries and demonstrate your problem-solving skills.
✨Familiarise Yourself with Diageo
Research Diageo's brands and their unique qualities. Understanding their products will help you answer questions more effectively and show your genuine interest in the company.
✨Showcase Your Communication Skills
Practice articulating complex information clearly and confidently. Use examples from past experiences where you successfully communicated with customers or resolved issues to highlight your strong communication skills.
✨Prepare for Technical Questions
Since this role involves technical troubleshooting, be prepared to answer questions related to diagnosing and resolving technical faults. Think of scenarios where you've had to troubleshoot issues and be ready to explain your thought process.
