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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and build strong relationships in a dynamic contact centre.
- Company: Join Marley, a leader in innovative building products, part of Marshalls plc.
- Benefits: Enjoy 26 holidays, early finishes on Fridays, and a supportive work environment.
- Why this job: Be part of a passionate team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Hybrid working options available after six months; diverse and inclusive workplace.
The predicted salary is between 21500 - 27000 £ per year.
Customer Service Advisor
Burton-On-Trent, DE14 3HD
Monday – Friday 36.5 hours per week
Rotating shift pattern – 8am – 4pm and 9am – 5pm (early finish on a Friday)
Starting Salary £23,977 (rising annually & with development)
At Marley, we\’re not just industry leaders – we\’re at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We\’re part of Marshalls plc – the UK’s leading manufacturer of hard landscaping, building and roofing products. Our combined legacy and reputation have never been stronger!
We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Burton on Trent Site. This is a full-time, office-based role (five days per week). You will have the option of hybrid working after your six-month settling-in period.
What you\’ll be doing:
- Building strong customer relationships and ensuring complete customer satisfaction
- Managing your customer caseload and working closely with our sales team to provide a seamless service
- Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
- Proactively identifying solutions and anticipating customer needs
- Championing new ideas and driving continuous improvement in our service
You\’ll be a natural communicator with a talent for problem-solving. You\’ll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you\’ll be passionate about providing outstanding customer service.
This is an office-based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you\’ll be assisting customers by phone and email.
What skills will you need?
- Excellent telephone manner and experience in a customer service role
- Strong verbal and written communication skills
- A real passion for providing an excellent customer experience
- Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
- Ability to develop great relationships with both external and internal customers
- Excellent workload management and prioritisation
- A real passion for providing an excellent customer experience
Benefits:
- 36.5 hours Monday – Friday with an early finish on a Friday
- 26 Holidays + bank holidays
- Free onsite parking
- Company Pension up to 15%
- Development opportunities
- Cycle-to-work scheme
- Employee Discount programme
- Refer a friend scheme
- Employee Assistance programme – Financial, Physical and Mental Wellbeing support
More about Marley and Marshalls
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.
At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: www.marshalls.co.uk
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!
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Customer Service Advisor employer: Cpm Group Limited
Contact Detail:
Cpm Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Marley and Marshalls' products and services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires excellent verbal communication, consider role-playing customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle the challenges of the role.
✨Tip Number 4
Research common customer service tools and software, particularly Microsoft Office and SAP. Being knowledgeable about these systems can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any specific IT skills mentioned in the job description, such as proficiency in Microsoft Office or SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you have built strong customer relationships and resolved queries effectively.
Highlight Relevant Skills: In your application, clearly outline your excellent telephone manner and workload management skills. Mention any experience you have in a busy environment and how you prioritise tasks to ensure customer satisfaction.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Marley and contribute to their commitment to innovation and customer satisfaction. Let them know why you are passionate about providing an excellent customer experience.
How to prepare for a job interview at Cpm Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare answers to common questions and even ask a friend to conduct a mock interview with you.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to think on your feet and find solutions.
✨Familiarise Yourself with the Company
Research Marley and its parent company, Marshalls plc. Understanding their products and values will not only help you answer questions more effectively but also demonstrate your genuine interest in the company during the interview.
