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For Companies At a Glance
- Tasks: Diagnose complex IT issues and ensure seamless operations across all environments.
- Company: Join Marshalls, a Superbrand since 1890, committed to quality and community.
- Benefits: Enjoy flexible hours, generous leave, healthcare support, and a cycle-to-work scheme.
- Why this job: Be part of a passionate team innovating in tech while making a real impact.
- Qualifications: Proven expertise in Microsoft technologies and strong networking skills required.
- Other info: Equal opportunities for all; bring your unique self to work every day.
The predicted salary is between 36000 - 60000 £ per year.
3rd Line Support Analyst
Office based role with flexible working, 2-3 days a week in the office in Elland
Competitive Salary
Our vision is to Create Better Places and Futures for Everyone; Socially, Environmentally and Economically. For us, these aren’t words on paper. This is our powerful and purposeful statement that guides our actions and ignites a passion in every one of us. We’ve been paving the way since 1890. Our passion for our products and customers has made us a Superbrand that is synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, while also caring for the environment and communities in which we operate.
So what\’s the mission?
Do you wake up craving complex challenges? If so, we\’ve got a role that will ignite your passion and push your technical prowess to the limit!
We\’re not just offering a job; we\’re offering a chance to developyour creativity and expertise. Imagine being at the forefront, ensuring seamless operations across all IT environments, tackling everything from server sorcery to network nexuses.
What You\’ll Be Doing:
As our new Analyst, you\’ll be one of the linchpins in our tech ecosystem. Your days will involve:
- Diagnosing and resolving complex IT issues that would make lesser mortals tremble. Think P1 incidents that require a cool head and lightning-fast solutions
- Collaborating with internal teams to ensure our digital foundations are rock-solid and future-proof
- Delivering exceptional customer service to internal users, because even IT superheroes need to be approachable
- Configuring, installing, and maintaining hardware and software programs – from the latest cutting-edge tech to the trusty workhorses
- Assisting with upgrades and integrations, ensuring smooth transitions and minimal downtime
- Participating in an on-call rotation to provide critical support when it\’s needed most
To conquer these challenges, you\’ll need a robust toolkit:
- Proven expertise in Microsoft technologies: Windows Server, Active Directory, Azure, and ECU should be your second language, and 2nd line support in your previous role/s
- Strong networking skills: Routing and switching aren\’t just buzzwords to you; they\’re the arteries of the digital world
- Incident management mastery: You\’ve stared down P1 incidents and emerged victorious
- Extensive understanding of IT security best practices: You\’re our digital guardian, protecting against threats and vulnerabilities
- Exceptional communication and interpersonal skills: Because even the most brilliant minds need to articulate their genius
- A full driving license is essential, as you\’ll be venturing to various sites and data centres, spreading your IT magic
- And yes, you\’ll need to be prepared for some manual handling – our servers prefer a personal touch when being racked!
What’s in it for you –
If you\’re a driven IT professional with a passion for excellence and a hunger for success, we want to hear from you. This isn\’t just about maintaining systems; it\’s about innovating, problem-solving, and being a pivotal part of a team that\’s building something incredible.
Join us and unleash your potential!
Some of the Benefits include;
- 37.5 flexible hours Monday – Friday
- 34 days per annum or the equivalent in hours (inclusive of bank holidays)
- Health care cash plan – support with Dental, Optical, Prescription costs, and many more!
- Cycle to work scheme
- 5% company-matched pension scheme
More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates. Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.
We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!
Closing Date: Thursday 31st July
No Agencies, thank you!
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3rd Line Support Analyst employer: Cpm Group Limited
Contact Detail:
Cpm Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical prowess and readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully handled P1 incidents or complex IT issues in the past. Sharing these stories will showcase your problem-solving skills and ability to remain calm under pressure, which are crucial for a 3rd Line Support Analyst.
✨Tip Number 3
Highlight your communication and interpersonal skills by practicing how you would explain technical concepts to non-technical users. This is vital for delivering exceptional customer service and ensuring smooth collaboration with internal teams.
✨Tip Number 4
Research Marshalls and their commitment to social, environmental, and economic values. Understanding their mission will help you align your answers with their vision during the interview, showing that you're not just a fit for the role but also for the company culture.
We think you need these skills to ace 3rd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in Microsoft technologies, networking skills, and incident management to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've tackled complex IT issues in the past and how you can contribute to the company's mission of creating better places and futures.
Highlight Soft Skills: In addition to technical skills, emphasise your communication and interpersonal skills. The role requires collaboration with internal teams and delivering exceptional customer service, so make sure to illustrate your ability to work well with others.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a 3rd Line Support Analyst role.
How to prepare for a job interview at Cpm Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your expertise in Microsoft technologies like Windows Server, Active Directory, and Azure. Bring examples of how you've tackled complex IT issues in previous roles, especially P1 incidents, to demonstrate your problem-solving abilities.
✨Emphasise Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical team members can understand, showcasing your interpersonal skills.
✨Demonstrate Your Customer Service Approach
As you'll be delivering support to internal users, highlight your customer service experience. Share specific instances where you provided exceptional service or resolved conflicts, showing that you can be both a tech expert and an approachable team member.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your incident management skills. Think through potential challenges you might face in the role and how you would handle them, particularly focusing on maintaining calm under pressure and ensuring minimal downtime.
