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For Companies At a Glance
- Tasks: Provide exceptional customer support and technical expertise for Diageo's renowned brands.
- Company: Join CPM International, a global leader in customer service with a diverse and inclusive culture.
- Benefits: Competitive salary, performance bonuses, hybrid work model, and ongoing training opportunities.
- Why this job: Be the first point of contact for customers and make a real impact in the beverage industry.
- Qualifications: Fluency in English, strong communication skills, and a passion for customer service.
- Other info: Enjoy career growth, well-being support, and skill development through LinkedIn learning.
The predicted salary is between 25235 - 35229 £ per year.
Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio spans spirits and beer, from centuries‑old names to the latest innovations, building the very best brands.
In this dynamic role, you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.
What’s Your Mission?
- Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem‑solving and technical skills.
- Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
- Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands‑on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
- Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
- Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.
Requirements
- Applicants: must be aged 18+
- Language Skills: Fluency in English (written and spoken).
- Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
- Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
- Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
- Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
- Previous bar experience: a plus.
Benefits
- Start Date: 4th January 2026
- Hours: 37.5 hours per week
- Work Schedule: Monday‑Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
- Salary: £25,235 per year
- Performance Bonus: up to £1,000 per year
- Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
- Work Model: Hybrid – Office 2 days per week
- Training: 2 weeks from the office
- Office Location: Thame
Additional Perks
- Career Growth: Ongoing training and development.
- Well‑being Support: Confidential counselling and resources.
- Company Pension: Plan to help you save for retirement.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industry: IT Services and IT Consulting
Customer Support Agent - Diageo in Thame employer: CPM CX Centre
Contact Detail:
CPM CX Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent - Diageo in Thame
✨Tip Number 1
Get to know the company inside out! Research Diageo and their brands, especially Guinness. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your proactive mindset and ability to handle technical challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter and ready to take the next step in your career.
We think you need these skills to ace Customer Support Agent - Diageo in Thame
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone the extra mile to help customers in the past. We love seeing that genuine passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention any relevant technical skills or previous bar experience you have. We want to see how you fit into our team!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language to articulate your thoughts, especially when discussing complex issues. We appreciate straightforward communication, just like you'll need in this role!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CPM CX Centre
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to empathy and problem-solving. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Familiarise Yourself with Diageo
Do some research on Diageo's brands and their values. Understanding their portfolio will help you answer questions more effectively and show your genuine interest in the company.
✨Practice Technical Troubleshooting Scenarios
Prepare for potential technical questions by practising troubleshooting scenarios. Think about common issues that might arise in a bar or cellar environment and how you would resolve them.
✨Show Off Your Team Spirit
Be ready to discuss your experience working in teams. Highlight how collaboration has helped you achieve goals in previous roles, as teamwork is key in this position.