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- Tasks: Provide exceptional support and technical expertise to customers in the beverage industry.
- Company: Join Diageo, a global leader in beverage alcohol with over 200 brands.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive problem-solving mindset.
- Other info: Gain Guinness accreditation and work in a dynamic, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
CPM International is a global leader in customer service, sales and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets.
About the Client: Diageo is a global leader in beverage alcohol, offering more than 200 brands across 180 countries.
Mission: In this dynamic role you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.
Responsibilities:
- Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email).
- Guinness Accreditation: Participate in the Guinness accreditation programme to become a certified product and technical expert. Field previous bar experience is a plus.
- Team Player: Collaborative approach, working effectively with colleagues.
- Problem-Solver: Proactive mindset, identifying and resolving issues efficiently.
Benefits:
Start Date: 4th January 2026
Hours: 37.5 hours per week; Monday–Sunday, rotating shifts between 8am.
Technical Support Advisor - Diageo employer: CPM CX Centre
Contact Detail:
CPM CX Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - Diageo
✨Tip Number 1
Get to know the company! Research Diageo and their brands. Understanding their mission and values will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical troubleshooting skills! Brush up on common issues related to beverage alcohol and customer service. Being able to demonstrate your problem-solving abilities in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Diageo, which can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Technical Support Advisor - Diageo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any previous customer service or technical support experience, especially if it relates to the beverage industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Diageo and how your background makes you a perfect fit for the team. Don’t forget to mention your problem-solving skills!
Showcase Your Communication Skills: As a Technical Support Advisor, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. This will show us you can handle customer inquiries with professionalism and empathy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at CPM CX Centre
✨Know Your Stuff
Make sure you brush up on Diageo's products and the technical aspects of the role. Familiarise yourself with common issues customers might face and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Empathy
As a Technical Support Advisor, you'll need to connect with customers. Practice responding to inquiries with empathy and professionalism. Think about how you can demonstrate your understanding of customer frustrations during the interview.
✨Highlight Teamwork Skills
Since this role involves working closely with Diageo Engineers, be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked in a team to solve problems or improve processes.
✨Prepare for Technical Scenarios
Expect to be asked about specific technical scenarios during the interview. Prepare by thinking through potential troubleshooting steps for common issues. This will not only showcase your problem-solving skills but also your readiness to jump into the role.