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For Companies At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for Diageo's renowned brands.
- Company: Join CPM International, a global leader in customer service with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to become a certified expert in Guinness products.
- Why this job: Be the voice of Diageo, helping customers while gaining valuable technical expertise.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio spans spirits and beer, from centuries‑old names to the latest innovations, building the very best brands.
In this dynamic role, you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.
What's Your Mission?
- Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem‑solving and technical skills.
- Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
Customer Support Agent - Diageo employer: CPM CX Centre
Contact Detail:
CPM CX Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent - Diageo
✨Tip Number 1
Get to know Diageo and CPM International inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Support Agent, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Diageo and CPM International.
We think you need these skills to ace Customer Support Agent - Diageo
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A bit of flair can make your application stand out!
Tailor Your Experience: Make sure to highlight your relevant experience that aligns with the Customer Support Agent role. We’re looking for specific examples of how you've handled customer inquiries or technical issues in the past. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your info!
How to prepare for a job interview at CPM CX Centre
✨Know Your Stuff
Make sure you understand Diageo's products and the customer support role inside out. Familiarise yourself with their brands, especially Guinness, and be ready to discuss how you would handle specific customer inquiries or technical issues.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you went above and beyond to resolve a customer's issue, highlighting your problem-solving skills and commitment to exceptional service.
✨Technical Troubleshooting Skills
Brush up on your technical troubleshooting skills before the interview. Be prepared to answer questions that test your ability to diagnose and resolve issues. You might even be asked to walk through a hypothetical scenario, so practice articulating your thought process clearly.
✨Be Yourself
CPM International values authenticity and diversity, so don’t be afraid to let your personality shine through. Share your unique experiences and perspectives, and show how they can contribute to creating an inclusive workplace. Remember, they want to see the real you!