At a Glance
- Tasks: Provide exceptional customer support and technical expertise for Diageo's renowned brands.
- Company: Join CPM International, a global leader in customer service with a diverse and inclusive culture.
- Benefits: Competitive salary, performance bonuses, hybrid work model, and ongoing training opportunities.
- Other info: Enjoy career growth, well-being support, and skill development through LinkedIn learning.
- Why this job: Be the first point of contact for customers and make a real impact in the beverage industry.
- Qualifications: Fluency in English, strong communication skills, and a passion for customer service.
The predicted salary is between 25650 - 31350 £ per year.
Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions.
With a presence in over 30 countries, we provide multilingual support tailored to diverse markets.
We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client
Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries.
Their portfolio spans spirits and beer, from centuries‑old names to the latest innovations, building the very best brands.
In this dynamic role, you will be the first point of contact for our customers, providing exceptional support and technical expertise.
You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.
What's Your Mission?
- Handle
- Customer
Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem‑solving and technical skills.
- Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
- Field & Office
Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands‑on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
- Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
- Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.
Requirements
- Applicants: must be aged 18+
- Language Skills: Fluency in English (written and spoken).
- Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
- Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
- Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
- Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
- Previous bar experience: a plus
Benefits
- Start Date: 4th January 2026
- Hours: 37.5 hours per week
- Work Schedule: Monday‑Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
- Salary: £25,235 per year
- Performance Bonus: up to £1,000 per year
- Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
- Work Model: Hybrid – Office 2 days per week
- Training: 2 weeks from the office
- Office Location: Thame
- Additional Perks
- Career Growth: Ongoing training and development.
- Well‑being Support: Confidential counselling and resources.
- Company Pension: Plan to help you save for retirement.
- Skill Development: Linked In learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
- Seniority level: Entry level
- Job function: Customer Service
- Industry: IT Services and IT Consulting
- #J-18808-Ljbffr
Customer Support Agent - Diageo in Thame employer: CPM CX Centre
At CPM International, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As a Customer Support Agent for Diageo, you will enjoy comprehensive training, career growth opportunities, and a hybrid work model that promotes work-life balance, all while being part of a team dedicated to delivering outstanding customer service in the dynamic beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent - Diageo in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPM CX Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPM CX Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent - Diageo in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPM CX Centre:Your cover letter is your chance to shine! Tell us why you want to work at CPM CX Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPM CX Centre!
How to prepare for a job interview at CPM CX Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
