At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues for global users.
- Company: Join Crown, a leader in oil seed extraction technology with a global presence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work independently and grow within a supportive team.
- Why this job: Make a real impact by supporting cutting-edge technology in a global setting.
- Qualifications: Bachelor’s degree or equivalent experience in IT, strong technical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.
The Desktop Support Specialist II is responsible for delivering advanced technical support to end users, ensuring reliable system performance, and contributing to enterprise-wide IT initiatives. This role requires strong technical expertise across hardware, software, and networking, along with the ability to operate independently in a global support model.
Essential Duties And Responsibilities- Advanced Technical Support: Provide Tier II support for complex technical issues. Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems efficiently across global users.
- End-User Setup & Support: Configure and deploy user workstations and peripherals (printers, docking stations, monitors, headsets, etc.), ensuring standardization and readiness.
- Hardware & Software Management: Maintain and validate hardware functionality. Install, configure, and support enterprise-standard applications in alignment with CPM specifications.
- User Account Administration: Image devices and provision user environments. Manage accounts in Active Directory and Office 365 following established CPM processes and controls.
- Security & Compliance: Enforce IT security standards and data privacy requirements. Support license tracking and ensure systems remain compliant with corporate policies.
- Advanced Troubleshooting: Perform root cause analysis and resolve escalated issues, including hardware replacement, driver conflicts, and system failures.
- Documentation & User Enablement: Develop and maintain clear documentation for processes, policies, and user guidance. Provide training and support for new systems and tools.
- Project & Global Support Work: Participate in and lead initiatives impacting multiple sites, including acquisitions and site assessments. Coordinate with local leadership while maintaining corporate alignment.
- Bachelor’s degree in computer science, computer engineering, or related field preferred. Equivalent experience, including technical training, will be considered in place of formal education.
- Strong, demonstrated understanding of:
- Computer hardware and peripherals
- Operating systems and enterprise software
- Networking fundamentals
- Reliability & Accountability: Consistently delivers on commitments, follows through on tickets and projects, and can be trusted to operate independently in a global environment without constant oversight.
- Ownership Mindset: Takes full responsibility for issues from intake through resolution, regardless of geography or business unit.
- Responsiveness: Maintains timely communication, prioritisation, and follow-up across multiple regions and time zones.
Approximately 95% of time spent in the office environment. Office environment conditions are normal for an office environment. Approximately 5% spent at other office business locations.
Tier II Global Desktop Support Specialist in Brough employer: CPM Animal Feed & Oilseed Solutions
Crown is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Tier II Global Desktop Support Specialist, you will benefit from a culture that prioritises employee growth through continuous learning opportunities and a commitment to excellence in IT support. With a global presence and a focus on advanced technology, Crown provides a unique chance to contribute to impactful projects while enjoying a supportive atmosphere that values your expertise.
Contact Details:
CPM Animal Feed & Oilseed Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tier II Global Desktop Support Specialist in Brough
✨Tip Number 1
Network like a pro! Reach out to current employees at Crown or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to tackle real-world scenarios they might throw at you, especially around troubleshooting and user support.
✨Tip Number 3
Show off your ownership mindset during interviews. Share examples of how you've taken responsibility for issues and resolved them independently. It’s all about demonstrating reliability!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Tier II Global Desktop Support Specialist in Brough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tier II Global Desktop Support Specialist role. Highlight your technical skills and relevant experience, especially in hardware, software, and networking. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention any specific projects or experiences that showcase your problem-solving skills.
Showcase Your Technical Expertise:In your application, don’t shy away from showcasing your technical expertise. Mention any relevant certifications or training you've completed, and provide examples of complex issues you've resolved. We love seeing candidates who take ownership of their work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at CPM Animal Feed & Oilseed Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this role demands a strong grasp of complex technical issues.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical problems efficiently. Think about times when you had to perform root cause analysis or handle escalated issues, and be ready to explain your thought process.
✨Demonstrate Your Communication Skills
Since you'll be working with global users, it's crucial to show that you can communicate effectively across different regions and time zones. Practice explaining technical concepts in simple terms, and highlight any experience you have in user training or documentation.
✨Exhibit Ownership and Accountability
This role requires a strong ownership mindset. Be prepared to discuss how you take responsibility for issues from start to finish. Share examples of how you've followed through on commitments and maintained timely communication with stakeholders.
