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- Tasks: Provide advanced tech support and troubleshoot issues for global users.
- Company: Crown, a leader in oil seed extraction technology with a global presence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work independently in a global support model with excellent career growth.
- Why this job: Join a passionate team and make a real impact in the tech support field.
- Qualifications: Bachelor’s degree or equivalent experience in computer science or related fields.
The predicted salary is between 30000 - 40000 £ per year.
Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.
The Desktop Support Specialist II is responsible for delivering advanced technical support to end users, ensuring reliable system performance, and contributing to enterprise-wide IT initiatives. This role requires strong technical expertise across hardware, software, and networking, along with the ability to operate independently in a global support model.
Essential Duties And Responsibilities
- Advanced Technical Support: Provide Tier II support for complex technical issues. Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems efficiently across global users.
- End-User Setup & Support: Configure and deploy user workstations and peripherals (printers, docking stations, monitors, headsets, etc.), ensuring standardization and readiness.
- Hardware & Software Management: Maintain and validate hardware functionality. Install, configure, and support enterprise-standard applications in alignment with CPM specifications.
- User Account Administration: Image devices and provision user environments. Manage accounts in Active Directory and Office 365 following established CPM processes and controls.
- Security & Compliance: Enforce IT security standards and data privacy requirements. Support license tracking and ensure systems remain compliant with corporate policies.
- Advanced Troubleshooting: Perform root cause analysis and resolve escalated issues, including hardware replacement, driver conflicts, and system failures.
- Documentation & User Enablement: Develop and maintain clear documentation for processes, policies, and user guidance. Provide training and support for new systems and tools.
- Project & Global Support: Participate in and lead initiatives impacting multiple sites, including acquisitions and site assessments. Coordinate with local leadership while maintaining corporate alignment.
Qualifications And Skills
- Bachelor’s degree in computer science, computer engineering, or related field preferred. Equivalent experience, including technical training, will be considered in place of formal education.
- Strong, demonstrated understanding of:
- Computer hardware and peripherals.
- Operating systems and enterprise software.
- Networking fundamentals.
Working Conditions
Approximately 95% of time spent in the office environment. Office environment conditions are normal for an office environment. Approximately 5% spent at other office business locations.
Help Desk Support Specialist II in Brough employer: CPM Animal Feed & Oilseed Solutions
Contact Detail:
CPM Animal Feed & Oilseed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Specialist II in Brough
✨Tip Number 1
Network like a pro! Reach out to current employees at Crown or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to hardware, software, and networking. We recommend setting up mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past experiences where you diagnosed and resolved complex issues. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crown team.
We think you need these skills to ace Help Desk Support Specialist II in Brough
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with hardware, software, and networking clearly laid out. Use specific examples to demonstrate how you've tackled complex issues in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can articulate how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it's relevant, and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at CPM Animal Feed & Oilseed Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this role requires advanced technical support skills.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved. Think about the steps you took to diagnose and fix problems, and how you communicated with users during the process. This will demonstrate your ownership mindset and reliability.
✨Familiarise Yourself with Company Standards
Research Crown's IT security standards and compliance requirements. Understanding their policies will show that you're proactive and serious about maintaining system integrity, which is crucial for this role.
✨Practice Clear Communication
Since you'll be working in a global support model, practice explaining technical concepts in simple terms. Being able to communicate effectively across different regions and time zones is key, so think about how you can convey your ideas clearly.