Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the migration of Avaya telephony to Microsoft Teams Voice, creating detailed transformation reports.
- Company: Join a forward-thinking company focused on innovative communication solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be at the forefront of tech transformation, making a real impact in enterprise communications.
- Qualifications: Experience with Avaya systems and Microsoft Teams Voice is essential; certifications preferred.
- Other info: This role involves occasional site visits to engage with clients directly.
The predicted salary is between 48000 - 72000 £ per year.
Location: Remote (UK-based preferred) with occasional customer site visits
Role Overview: We are seeking a highly experienced Senior Unified Communications Consultant to lead and deliver a full discovery and transformation report for the migration of an enterprise Avaya on-premise telephony environment to Microsoft Teams Voice. The successful candidate will produce a high-fidelity consulting report akin in structure and depth to a network SASE transformation plan, detailing current-state architecture, Teams deployment flavours, migration stages, risk and commercial considerations, and post-migration support strategy.
Key Responsibilities:
- Lead discovery workshops with client stakeholders across IT, Network, Telephony, and Security domains.
- Conduct comprehensive assessment of the existing Avaya on-premise telephony architecture, including PBXs, call routing, SBCs, integrations (e.g. call recording, CRM, contact centres), and trunking (SIP/ISDN).
- Map the current-state to the target Microsoft Teams architecture using Direct Routing, Operator Connect, and Microsoft Calling Plans.
- Document and evaluate the pros, cons, and use cases for each Teams Voice deployment option relevant to the customer.
- Identify dependencies, gaps, risks, and organisational readiness for cloud telephony adoption.
- Develop a detailed, staged migration strategy including timelines, cost models, and technical migration steps.
- Build a report document that includes:
- Executive summary and transformation benefits
- Key recommendations
- Migration stages with associated risks, commercial impact, and architecture evolution
- Integration with call recording, compliance tools, and legacy services
- Commercial model with ROI forecast
- Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts
Essential Experience:
- Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale.
- Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways).
- Expertise across Microsoft Teams Voice ecosystem: Operator Connect, Direct Routing, Microsoft Calling Plans, Teams Phone System.
- Familiarity with regulatory requirements and integrations (e.g., PCI-DSS, MiFID II, call recording, CRM, etc.)
- Experience in producing customer-facing consulting artefacts with a high standard of technical depth and executive relevance.
- Excellent stakeholder engagement and communication skills.
- Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent)
- Avaya certifications (ACSS, ACIS) or similar vendor credentials
- Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox)
- Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF)
Deliverables:
- A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts)
- Visio diagrams of current and target architectures
- Commercial and ROI analysis (Excel-based)
- Risk matrix and mitigation plans
- Executive PowerPoint summary (optional but preferred)
UC Transformation Consultant employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UC Transformation Consultant
✨Tip Number 1
Familiarise yourself with the latest Microsoft Teams Voice features and Avaya systems. Understanding the nuances of both platforms will help you engage in meaningful discussions during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the Unified Communications field, especially those who have experience with migrations from Avaya to Microsoft Teams. This can provide you with insights and potentially valuable referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your past experiences where you successfully led similar transformations. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on regulatory requirements related to telephony and cloud services. Being knowledgeable about compliance issues will show your potential employer that you are well-prepared for the challenges of the role.
We think you need these skills to ace UC Transformation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Unified Communications, particularly with Microsoft Teams Voice and Avaya systems. Use specific examples of past projects that demonstrate your ability to lead migration strategies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and detail how your skills align with the job requirements. Mention your experience with stakeholder engagement and producing consulting artefacts, as these are key aspects of the position.
Showcase Technical Expertise: Clearly outline your technical qualifications, including any relevant certifications like Microsoft 365 Certified: Teams Voice Engineer Expert and Avaya credentials. This will help demonstrate your capability to handle the complexities of the role.
Highlight Project Management Skills: Since the role involves developing migration strategies and managing risks, emphasise your project management experience. Include examples of how you've successfully led similar projects, focusing on timelines, cost models, and stakeholder communication.
How to prepare for a job interview at CPL
✨Showcase Your Technical Expertise
Make sure to highlight your deep knowledge of Avaya systems and the Microsoft Teams Voice ecosystem. Be prepared to discuss specific projects where you've successfully delivered transformation strategies, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves leading discovery workshops with client stakeholders, practice articulating how you would engage with different teams across IT, Network, Telephony, and Security domains. Think of examples where you've effectively communicated complex technical concepts to non-technical stakeholders.
✨Understand Migration Strategies Thoroughly
Familiarise yourself with various migration stages and strategies from legacy PBX to Microsoft Teams Voice. Be ready to discuss the pros and cons of different deployment options, as well as any risks and commercial considerations that may arise during the migration process.
✨Demonstrate Your Reporting Skills
Since a key deliverable is a comprehensive migration and transformation report, be prepared to discuss how you approach creating high-quality consulting artefacts. Highlight your experience in producing documents that include executive summaries, risk matrices, and commercial analyses, as these are crucial for the role.
