Claims Manager (Motor Insurance) Location: Egham (Hybrid Working) Salary: Up to £60,000 Employment Type: Permanent The Opportunity We are seeking an experienced Claims Manager to lead a high-performing First Party Claims function within a growing insurance business. Reporting into senior leadership, you will oversee the day-to-day performance of multiple claims teams, leading a management team responsible for approximately 30 Claims Handlers. This is a people-focused leadership role, ensuring operational excellence, exceptional customer outcomes and the efficient handling of first-party insurance claims. You'll act as the senior escalation point for complex claims, drive continuous improvement initiatives and work closely with stakeholders across the business to deliver a first-class claims service. Key Responsibilities Lead and develop a team of Claims Team Managers responsible for approximately 30 Claims Handlers. Oversee the end-to-end handling of first-party insurance claims, ensuring excellent customer service and regulatory compliance. Act as the senior escalation point for complex, high-value or sensitive claims. Monitor team performance against service levels, quality standards and operational KPIs. Coach, mentor and develop managers to maximise individual and team performance. Drive operational improvements to enhance efficiency, productivity and customer outcomes. Ensure claims are handled fairly, consistently and in line with company policies and FCA regulations. Produce regular management information and performance reports for senior leadership. Work collaboratively with internal departments including Underwriting, Compliance, Customer Services and Finance. Identify trends, risks and opportunities for process improvements across the claims function. Support recruitment, succession planning and ongoing development within the claims teams. What We're Looking For Previous experience managing managers within a high-volume insurance claims environment. Strong knowledge of first-party insurance claims handling. Proven experience leading large operational teams within claims or insurance operations. Excellent leadership, coaching and people management skills. Strong understanding of FCA regulations and claims governance. Ability to manage performance through KPIs, SLAs and quality measures. Excellent stakeholder management and communication skills. Strong analytical and problem-solving abilities with a continuous improvement mindset. Comfortable managing escalated and complex customer cases. If you anterested please apply or send your CV to luke.sandilands@cpl.com
Claims Manager in Surrey
