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- Tasks: Support institutional clients with trading queries and enhance client relationships.
- Company: Global online brokerage firm with a strong focus on technology and finance.
- Benefits: Competitive salary, performance bonuses, career development, and health benefits.
- Why this job: Join a dynamic team and make an impact in the financial markets.
- Qualifications: Fluent German speaker with a passion for finance and technology.
- Other info: Hybrid working model with excellent growth opportunities and corporate events.
The predicted salary is between 36000 - 60000 £ per year.
A global online brokerage firm is seeking an enthusiastic and driven professional to join its Institutional Client Services team in London. The firm provides trading access for experienced market participants across 150+ markets and exchanges worldwide and is part of a well-capitalised, publicly listed global financial services group.
This role is ideal for a strong communicator and problem-solver who enjoys working at the intersection of technology, financial markets, and client relationships. You will support existing and prospective institutional clients—including banks, hedge funds, financial advisors, and brokers—via phone, ticketing systems, and live chat. Candidates with additional language skills are encouraged to apply.
The team focuses on delivering a seamless client onboarding and support experience while building long-term institutional relationships. You’ll play a key role in resolving technical and trade-related queries, supporting platform enhancements, and contributing to ongoing global growth initiatives.
Key Responsibilities- Act as the first point of contact for institutional client queries
- Provide support across multiple trading platforms (desktop, mobile, browser)
- Resolve trade-related issues including order entry and execution
- Escalate and communicate high-priority issues to relevant internal stakeholders
- Manage relationships with key institutional clients
- Contribute to platform and process improvement projects
- Support additional initiatives such as client training, market research, and development work
- Strong understanding of Equities, Options, Futures, and FX markets
- Analytical mindset with a passion for financial markets and technology
- Experience in international settlements or clearing operations is an advantage
- University degree or higher
- 1–2 years’ experience in a client-facing role within a global financial institution preferred (Candidates with less experience but strong core competencies will also be considered)
- Fluent German Speaker
London (EC3)
Monday–Friday, 8:00am–5:00pm
Hybrid working model
- Career development, mentoring, and professional training opportunities
- Competitive salary, commensurate with experience
- Performance-based discretionary cash bonus
- Discretionary stock award
- Pension scheme and group insurance benefits
- Above-statutory annual leave, increasing with service
- Private medical, dental, and health cash plans (including dependants)
- Daily lunch and healthy snacks when working from the office
- Corporate events and wellbeing initiatives
- Travel season ticket loan and cycle-to-work scheme (Available following successful completion of probation)
Institutional Client Services (German) in London employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services (German) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to shine and show them why you're the perfect fit for their team.
✨Tip Number 3
Show off your skills! If you have experience with trading platforms or financial markets, make sure to highlight that in conversations. We want to see your passion in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Institutional Client Services (German) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in client-facing roles and any relevant skills in financial markets. We want to see how you can bring value to our Institutional Client Services team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your German language skills – they’re a must for us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CPL
✨Know Your Financial Markets
Brush up on your knowledge of Equities, Options, Futures, and FX markets. Being able to discuss these topics confidently will show your passion for the industry and help you connect with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved client issues in the past. Think about specific scenarios where you successfully navigated challenges, especially in a client-facing role, as this will highlight your analytical mindset.
✨Practice Your German Communication
Since fluency in German is required, make sure to practice speaking and writing in German before the interview. You might even want to prepare some answers to common interview questions in German to showcase your language skills.
✨Show Enthusiasm for Client Relationships
Be ready to discuss how you build and maintain relationships with clients. Share your approach to client onboarding and support, and express your excitement about contributing to long-term institutional relationships.
