At a Glance
- Tasks: Manage student services and facilities, ensuring a supportive environment for learners.
- Company: Join the Northern Ireland Civil Service and make a difference in student lives.
- Benefits: Enjoy 37 days holiday, flexitime, and a pension plan.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Be a key player in enhancing student experiences and supporting their needs.
- Qualifications: 2 years experience working with young people and a valid UK driving licence.
The predicted salary is between 38 - 40 £ per hour.
CPL have partnered with Northern Ireland Civil Service (NICS) to recruit for a Student Services Manager (SO Grade) to join their team on a temporary contract, with possibility of extension.
Pay Rate: £19.59 per/hr
Location: DAERA, CAFRE Learner Services Branch - Enniskillen
Benefits: 37 days holiday per annum
Hours: 37 hours per week
Responsibilities will include:
- Operational Management: Assist the Student Support Services Manager in the daily operation of Student Services, including residential accommodation. Administer the accommodation application and room allocation process for residential learners. Respond to incidents involving residential learners, liaising with management and relevant support services as required. Implement the CAFRE Learner Discipline Policy, acting as decision-maker and issuing penalties for lower-level infractions.
- Safeguarding: Fulfil the duties of Deputy Designated Person for safeguarding children, young people, and vulnerable adults. Liaise with teaching teams and support staff to address individual learner needs.
- Learner Representation and Events: Support the establishment and operation of the Students Union Campus Council, providing guidance and mentoring to elected representatives.
- Data and Reporting: Oversee the collation and input of learner data into the Learner Management System (training provided). Contribute to report writing, risk assessments, and data recording.
- Staff and Team Management: Direct line management of one staff in an EOI role. Ensure effective service delivery through clear procedures and staff support. Supervise the Residential Support Team, including rostering, training, and performance management.
- Financial Oversight: Manage a residential accommodation income budget, including debtor management and fraud monitoring. Manage the facilities budget.
- Facilities Collaboration: Work in partnership with CAFRE Facilities to ensure continuity of day-to-day essential services such as portering, security, contracted services and control of contractors. Support Health and Safety compliance including Fire Safety and emergency evacuation procedures and the management of minor works and maintenance requirements. Support contract management of campus facilities contracts for cleaning, catering, waste management and liaise with internal and external customers to ensure effective service delivery for commercial business.
A minimum of 2 years post-qualification professional experience working directly with young people. Hold a full current driving licence, valid in UK and have access to a form of transport to enable them to fulfil the responsibilities of the role. If successful you will be required to complete a criminal record check through Access NI; having a criminal conviction will not necessarily exclude you from this process. Cpl have a policy on the recruitment of ex-offenders.
We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another.
Benefits: Flexitime, Pension, Expenses, Mileage
