At a Glance
- Tasks: Lead a dynamic team managing first-party insurance claims and ensure exceptional customer service.
- Company: Growing insurance business with a focus on operational excellence and team development.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by leading a high-performing team in a fast-paced environment.
- Qualifications: Experience in managing teams within insurance claims and strong leadership skills.
The predicted salary is between 59576 - 70089 £ per year.
We are seeking an experienced Claims Manager to lead a high-performing First Party Claims function within a growing insurance business.
Reporting into senior leadership, you will oversee the day-to-day performance of multiple claims teams, leading a management team responsible for approximately 30 Claims Handlers. This is a people-focused leadership role, ensuring operational excellence, exceptional customer outcomes and the efficient handling of first-party insurance claims.
Key Responsibilities:
- Lead and develop a team of Claims Team Managers responsible for approximately 30 Claims Handlers.
- Oversee the end-to-end handling of first-party insurance claims, ensuring excellent customer service and regulatory compliance.
- Act as the senior escalation point for complex, high-value or sensitive claims.
- Monitor team performance against service levels, quality standards and operational KPIs.
- Coach, mentor and develop managers to maximise individual and team performance.
- Ensure claims are handled fairly, consistently and in line with company policies and FCA regulations.
- Produce regular management information and performance reports for senior leadership.
- Work collaboratively with internal departments including Underwriting, Compliance, Customer Services and Finance.
- Identify trends, risks and opportunities for process improvements across the claims function.
- Support recruitment, succession planning and ongoing development within the claims teams.
Requirements:
- Previous experience managing managers within a high-volume insurance claims environment.
- Strong knowledge of first-party insurance claims handling.
- Proven experience leading large operational teams within claims or insurance operations.
- Excellent leadership, coaching and people management skills.
- Strong understanding of FCA regulations and claims governance.
- Ability to manage performance through KPIs, SLAs and quality measures.
Locations
Claims Manager (Permanent) in Egham, Surrey employer: Cpl
Join a dynamic and supportive insurance business in Egham, where we prioritise employee development and foster a collaborative work culture. As a Claims Manager, you will lead a dedicated team, benefiting from hybrid working arrangements and opportunities for continuous improvement and career progression. Our commitment to operational excellence and exceptional customer service ensures that you will find meaningful and rewarding employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager (Permanent) in Egham, Surrey
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Cpl). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Cpl. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager (Permanent) in Egham, Surrey
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Cpl.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Cpl. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Cpl
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Cpl to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Cpl, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Cpl's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
