At a Glance
- Tasks: Lead a dynamic team managing first-party insurance claims and ensure exceptional customer service.
- Company: Growing insurance business with a focus on operational excellence and team development.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career progression.
- Why this job: Make a real impact by leading a high-performing team in the insurance sector.
- Qualifications: Experience in managing teams within a high-volume insurance claims environment.
The predicted salary is between 59576 - 70089 £ per year.
We are seeking an experienced Claims Manager to lead a high-performing First Party Claims function within a growing insurance business.
Reporting into senior leadership, you will oversee the day-to-day performance of multiple claims teams, leading a management team responsible for approximately 30 Claims Handlers. This is a people-focused leadership role, ensuring operational excellence, exceptional customer outcomes and the efficient handling of first-party insurance claims.
You'll act as the senior escalation point for complex claims, drive continuous improvement initiatives and work closely with stakeholders across the business to deliver a first-class claims service.
- Lead and develop a team of Claims Team Managers responsible for approximately 30 Claims Handlers.
- Oversee the end-to-end handling of first-party insurance claims, ensuring excellent customer service and regulatory compliance.
- Act as the senior escalation point for complex, high-value or sensitive claims.
- Monitor team performance against service levels, quality standards and operational KPIs.
- Coach, mentor and develop managers to maximise individual and team performance.
- Ensure claims are handled fairly, consistently and in line with company policies and FCA regulations.
- Produce regular management information and performance reports for senior leadership.
- Work collaboratively with internal departments including Underwriting, Compliance, Customer Services and Finance.
- Identify trends, risks and opportunities for process improvements across the claims function.
- Support recruitment, succession planning and ongoing development within the claims teams.
Previous experience managing managers within a high-volume insurance claims environment.
Strong knowledge of first-party insurance claims handling.
Proven experience leading large operational teams within claims or insurance operations.
Excellent leadership, coaching and people management skills.
Strong understanding of FCA regulations and claims governance.
Ability to manage performance through KPIs, SLAs and quality measures.
Locations
Claims Manager (Insurance) (Permanent) in Egham, Surrey employer: Cpl
Join a dynamic and growing insurance business in Egham, where we prioritise a people-focused work culture that fosters collaboration and continuous improvement. As a Claims Manager, you will not only lead a talented team but also benefit from hybrid working arrangements, professional development opportunities, and a commitment to exceptional customer service. Our supportive environment encourages innovation and empowers employees to drive meaningful change within the claims function.
