At a Glance
- Tasks: Lead a dynamic team managing first-party insurance claims and drive operational excellence.
- Company: Growing insurance business with a focus on people and performance.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Make a real impact in a leadership role while enhancing customer experiences.
- Qualifications: Experience in managing teams within high-volume insurance claims environments.
The predicted salary is between 60000 - 60000 £ per year.
Location: Egham (Hybrid Working)
Salary: Up to £60,000
Employment Type: Permanent
The Opportunity
We are seeking an experienced Claims Manager to lead a high-performing First Party Claims function within a growing insurance business. Reporting into senior leadership, you will oversee the day-to-day performance of multiple claims teams, leading a management team responsible for approximately 30 Claims Handlers. This is a people-focused leadership role, ensuring operational excellence, exceptional customer outcomes and the efficient handling of first-party insurance claims. You'll act as the senior escalation point for complex claims, drive continuous improvement initiatives and work closely with stakeholders across the business to deliver a first-class claims service.
Key Responsibilities
- Lead and develop a team of Claims Team Managers responsible for approximately 30 Claims Handlers.
- Oversee the end-to-end handling of first-party insurance claims, ensuring excellent customer service and regulatory compliance.
- Act as the senior escalation point for complex, high-value or sensitive claims.
- Monitor team performance against service levels, quality standards and operational KPIs.
- Coach, mentor and develop managers to maximise individual and team performance.
- Drive operational improvements to enhance efficiency, productivity and customer outcomes.
- Ensure claims are handled fairly, consistently and in line with company policies and FCA regulations.
- Produce regular management information and performance reports for senior leadership.
- Work collaboratively with internal departments including Underwriting, Compliance, Customer Services and Finance.
- Identify trends, risks and opportunities for process improvements across the claims function.
- Support recruitment, succession planning and ongoing development within the claims teams.
What We're Looking For
- Previous experience managing managers within a high-volume insurance claims environment.
- Strong knowledge of first-party insurance claims handling.
- Proven experience leading large operational teams within claims or insurance operations.
- Excellent leadership, coaching and people management skills.
- Strong understanding of FCA regulations and claims governance.
- Ability to manage performance through KPIs, SLAs and quality measures.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities with a continuous improvement mindset.
- Comfortable managing escalated and complex customer cases.
If you are interested please apply or send your CV to luke.sandilands@cpl.com
Locations
Claims Manager in Egham, Surrey employer: Cpl
Join a dynamic and growing insurance business in Egham as a Claims Manager, where you will lead a dedicated team of professionals in a hybrid working environment. Our company fosters a culture of continuous improvement and employee development, offering robust training programmes and clear career progression paths. With a focus on operational excellence and exceptional customer service, we provide a supportive atmosphere that values your contributions and encourages innovation.
