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- Tasks: Lead a dynamic team, ensuring top-notch customer service and efficient order processing.
- Company: Join a forward-thinking company in Hertfordshire, dedicated to excellence in customer care.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a high-performing team that values your input and fosters growth.
- Qualifications: A Levels or equivalent, with prior team leadership and customer service experience.
- Other info: Experience with SAP is a plus; thrive in a fast-paced sales support setting.
The predicted salary is between 36000 - 54000 £ per year.
Social network you want to login/join with:
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Client:
Cpl
Location:
Hertfordshire, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
a931c851b1fb
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Salary: 45k per annum
Role Type: Permanent
Role Purpose:
To oversee and support a small but high-performing team of Customer Service Representatives. In this role, you will be responsible for the day-to-day supervision, motivation, and development of your team whilst also contributing to the day to tasks required to ensure customer orders, credits and queries are processed in a timely manner.
Daily activities will include processing customer orders via SAP, resolving customer queries in an efficient and professional manner, dealing with and processing credit claims, and supporting the commercial sales teams and their customers with product and sales reports.
Order Processing:
•All customer orders processed and delivered within the agreed timelines.
• Day to Day Management of our Warehousing Partner in relation to UK Stock Management and sales order processing:
o Clear & Accurate reporting and actions from warehousing partner.
• Production of a daily sales report and projected month end / projected year end:
o Clear timely, information to give all internal functions full visibility of sales and stock.
o Deal with all inbound customer queries within 3 working hours. Where this is not possible and needs to be referred to other departments responsibility for managing the process remains with the role holder:
o All customers receive a first-class service.
• People Management – Supervision. Motivation and Development of the customer care team:
o Customer awareness at prescribing level and dispensing level is maximized.
Educational, Experience and Qualifications:
• Educated to A Level standard or equivalent.
• Previous team leader experience preferred.
• Customer service experience is a must.
Knowledge and Skills:
• Experience of using SAP
• Demonstrable success in dealing with external customer queries
• Ability to work on own initiative
• Proven ability to work to tight time-based deadlines
• Significant experience of working in a sales support environment
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Customer Services Team Lead employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead
✨Tip Number 1
Familiarise yourself with SAP, as it's a key part of the role. Consider taking an online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Highlight your previous experience in team leadership during your conversations. Be prepared to discuss specific examples of how you've motivated and developed a team, as this will be crucial for the Customer Services Team Lead position.
✨Tip Number 3
Research the company’s customer service philosophy and values. Understanding their approach will help you align your answers and demonstrate that you're a good cultural fit during interviews.
✨Tip Number 4
Prepare to discuss how you handle tight deadlines and manage customer queries effectively. Think of specific scenarios where you've successfully resolved issues under pressure, as this will showcase your problem-solving skills.
We think you need these skills to ace Customer Services Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention your familiarity with SAP and how you can contribute to the team's success by providing first-class service.
Highlight Relevant Experience: In your application, emphasise any previous roles where you supervised a team or handled customer service tasks. Include metrics or achievements that illustrate your success in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CPL
✨Showcase Your Leadership Skills
As a Customer Services Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and motivated a team in the past, highlighting any specific challenges you overcame.
✨Familiarise Yourself with SAP
Since experience with SAP is essential for this role, make sure you brush up on your knowledge of the system. Be ready to discuss how you've used it in previous positions and how you can leverage it to improve order processing and customer service.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle specific customer queries or complaints. Think through various scenarios and prepare your responses, focusing on how you would ensure a first-class service while resolving issues efficiently.
✨Demonstrate Your Time Management Skills
This role requires working to tight deadlines, so be prepared to discuss how you prioritise tasks and manage your time effectively. Share examples of how you've successfully met deadlines in high-pressure situations.
