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- Tasks: Lead networking activities and manage sales enquiries in a luxury care home.
- Company: Join a passionate healthcare team dedicated to exceptional resident care.
- Benefits: Enjoy competitive salary, bonuses, discounts, and professional development opportunities.
- Why this job: Make a real impact on residents' lives while building strong community connections.
- Qualifications: Experience in sales and customer service, preferably in healthcare or care homes.
- Other info: Flexible working environment with free onsite parking and wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Relations Manager – Healthcare, Oxfordshire
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Client:
Cpl
Location:
Oxfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0c3908f7089c
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Cpl is representing a client in the healthcare sector who strives to offer exceptional care and ensure residents experience something extra special, every day. We are seeking a Customer Relations Manager to support this vision within a luxury care home setting.
As Customer Relations Manager, you will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure that occupancy and average weekly fee rates are achieved in line with budget expectations.
You’ll be part of a team that is genuinely passionate about the health and well-being of residents, providing residential, nursing, and dementia care for older people.
We’re looking for someone who can build strong connections, liaise with internal and external stakeholders at all levels, and leave a positive and professional impression on prospective residents and their families.
Key Responsibilities
- Manage sales enquiries to maximise occupancy.
- Host prospective customer visits, follow up effectively, and identify key referral groups.
- Support the development of the marketing strategy in collaboration with the wider Sales Team.
- Develop and maintain a strong profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Handle administrative responsibilities, including budgetary controls and preparation of sales management reports.
- Act as a brand ambassador, always showing courtesy and respect to residents and relatives.
About You
- Demonstrable experience in a similar sales role, ideally within the healthcare or care-home sector.
- Strong background in sales and customer service in a face-to-face or business-to-customer setting.
- Excellent stakeholder relationship and engagement skills.
- Experience working with multidisciplinary teams to support project delivery.
- Decisive, self-motivated, proactive, flexible, and adaptable.
What We Offer
- Competitive salary and benefits package, including bonus/commission.
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via a mobile-friendly benefits platform.
- Free onsite parking.
- Unlimited Refer a Friend Bonus (up to £ per referral, T&Cs apply).
- Employee Assistance Programme, occupational health support, and wellbeing services.
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Customer Relations Manager – Healthcare employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager – Healthcare
✨Tip Number 1
Network actively within the healthcare community in Oxfordshire. Attend local events, seminars, and workshops to meet potential referral sources and stakeholders. Building these connections can significantly enhance your visibility and credibility in the sector.
✨Tip Number 2
Familiarise yourself with the specific needs and concerns of residents and their families in luxury care settings. Understanding their expectations will help you tailor your approach and demonstrate your commitment to exceptional customer service during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in sales and customer relations, particularly in healthcare or similar environments. Use specific examples that highlight your ability to increase occupancy rates and build strong relationships with clients.
✨Tip Number 4
Showcase your adaptability and proactive nature by sharing experiences where you've successfully navigated challenges in a team setting. This will demonstrate your ability to work collaboratively and effectively within multidisciplinary teams, which is crucial for this role.
We think you need these skills to ace Customer Relations Manager – Healthcare
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Relations Manager position. Tailor your application to highlight relevant experience in sales and customer service, particularly within the healthcare sector.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Focus on achievements that demonstrate your ability to build relationships and meet sales targets, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for the healthcare sector and your commitment to providing exceptional care. Mention specific examples of how you've successfully managed customer relations and contributed to sales growth in previous roles.
Highlight Relevant Skills: Emphasise your stakeholder relationship skills and experience working with multidisciplinary teams. Make sure to mention any specific tools or strategies you have used to enhance customer engagement and satisfaction.
How to prepare for a job interview at CPL
✨Know the Company Inside Out
Before your interview, make sure to research the healthcare sector and the specific care home you’re applying to. Understand their values, mission, and the services they offer. This will help you tailor your responses and show genuine interest.
✨Showcase Your Relationship-Building Skills
As a Customer Relations Manager, your ability to build strong connections is crucial. Prepare examples from your past experiences where you successfully developed relationships with clients or stakeholders, particularly in a healthcare setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing sales enquiries or hosting customer visits. Think of scenarios where you demonstrated problem-solving skills and adaptability, and be ready to discuss them.
✨Highlight Your Sales Achievements
Be prepared to discuss your previous sales experience and how you met or exceeded targets. Use quantifiable metrics to illustrate your success, such as occupancy rates or revenue growth, to demonstrate your impact in previous roles.
