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- Tasks: Engage with customers, manage communications, and analyse sales data.
- Company: Join a dynamic team in the Product Supply and Logistics sector.
- Benefits: Competitive pay, full training provided, and a collaborative work environment.
- Why this job: Great opportunity to develop customer service skills and make an impact in healthcare logistics.
- Qualifications: No specific experience required; just a proactive attitude and willingness to learn.
- Other info: 6-month contract with potential for growth and development.
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Commercial & Customer Service Representative, Hampshire
Client: Cpl
Location: Hampshire, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 27a977c74fb0
Job Views: 6
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
We are currently looking for a Commercial & Customer Service Representative to join the Product Supply and Logistics Team.
Duration: 6 months
Pay rate: £14.68 and £19.57 per hour PAYE
The role involves all elements of Commercial and Customer Service support, including interacting with key customers and third-party call centres, handling calls and requests, reviewing purchase trends, and making supply decisions to ensure appropriate supply.
Key responsibilities include:
- Managing customer communications (calls, emails, etc.) with an external call centre
- Supporting and liaising with Company Sales Teams
- Handling payment dispute resolution
- Generating and reviewing reports from local systems and analyzing sales data using tools like Business Objects, Tableau, and Excel
- Supporting distribution projects for medicines across the UK
- Collaborating effectively within a team with a proactive attitude
- Using basic tools like Excel; full training on other analytic tools provided
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Commercial & Customer Service Representative employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Business Objects, Tableau, and Excel. Even if you haven't used them extensively, showing a willingness to learn and adapt can set you apart during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customers or resolve payment disputes, as these are key aspects of the job.
✨Tip Number 3
Network with professionals in the logistics and customer service sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for potential interview questions by researching common queries related to commercial roles. Practising your responses will help you articulate your thoughts clearly and confidently when discussing your experience and skills.
We think you need these skills to ace Commercial & Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Commercial & Customer Service Representative position. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any relevant analytical tools you have used, such as Excel or Business Objects.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the company's needs. Mention specific examples of how you've successfully managed customer communications or resolved disputes.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at CPL
✨Know Your Customer Service Basics
Brush up on fundamental customer service principles. Be prepared to discuss how you would handle various customer scenarios, as this role heavily involves managing customer communications and resolving disputes.
✨Familiarise Yourself with Relevant Tools
Since the job requires using tools like Business Objects, Tableau, and Excel, it’s a good idea to have a basic understanding of these platforms. Mention any experience you have with data analysis or reporting tools during the interview.
✨Demonstrate Team Collaboration Skills
This position requires effective collaboration within a team. Think of examples from your past experiences where you successfully worked in a team setting and be ready to share them.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Practice articulating your thought process clearly and confidently.
