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- Tasks: Support institutional clients with trading queries and enhance client relationships.
- Company: Global online brokerage firm with a strong focus on technology and finance.
- Benefits: Competitive salary, performance bonuses, career development, and health plans.
- Why this job: Join a dynamic team and make an impact in the financial markets.
- Qualifications: Fluent German speaker with a passion for finance and technology.
- Other info: Hybrid working model with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A global online brokerage firm is seeking an enthusiastic and driven professional to join its Institutional Client Services team in London. The firm provides trading access for experienced market participants across 150+ markets and exchanges worldwide and is part of a well-capitalised, publicly listed global financial services group.
This role is ideal for a strong communicator and problem-solver who enjoys working at the intersection of technology, financial markets, and client relationships. You will support existing and prospective institutional clients—including banks, hedge funds, financial advisors, and brokers—via phone, ticketing systems, and live chat. Candidates with additional language skills are encouraged to apply.
The team focuses on delivering a seamless client onboarding and support experience while building long-term institutional relationships. You’ll play a key role in resolving technical and trade-related queries, supporting platform enhancements, and contributing to ongoing global growth initiatives.
Key Responsibilities- Act as the first point of contact for institutional client queries
- Provide support across multiple trading platforms (desktop, mobile, browser)
- Resolve trade-related issues including order entry and execution
- Escalate and communicate high-priority issues to relevant internal stakeholders
- Manage relationships with key institutional clients
- Contribute to platform and process improvement projects
- Support additional initiatives such as client training, market research, and development work
- Strong understanding of Equities, Options, Futures, and FX markets
- Analytical mindset with a passion for financial markets and technology
- Experience in international settlements or clearing operations is an advantage
- University degree or higher
- 1–2 years’ experience in a client-facing role within a global financial institution preferred (Candidates with less experience but strong core competencies will also be considered)
- Fluent German Speaker
London (EC3)
Monday–Friday, 8:00am–5:00pm
Hybrid working model
- Career development, mentoring, and professional training opportunities
- Competitive salary, commensurate with experience
- Performance-based discretionary cash bonus
- Discretionary stock award
- Pension scheme and group insurance benefits
- Above-statutory annual leave, increasing with service
- Private medical, dental, and health cash plans (including dependants)
- Daily lunch and healthy snacks when working from the office
- Corporate events and wellbeing initiatives
- Travel season ticket loan and cycle-to-work scheme (Available following successful completion of probation)
Institutional Client Services (German) in City of London employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services (German) in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their position in the market. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Institutional Client Services (German) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in client-facing roles and any relevant skills in financial markets. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and finance, and explain why you're excited about joining us at StudySmarter. Keep it engaging and personal.
Show Off Your Language Skills: Since this role requires fluent German, make sure to highlight your language proficiency clearly. If you have additional language skills, don’t be shy—let us know! We love multilingual candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CPL
✨Know Your Financial Markets
Brush up on your knowledge of Equities, Options, Futures, and FX markets. Being able to discuss these topics confidently will show that you’re not just a strong communicator but also someone who understands the industry.
✨Practice Your German
Since fluency in German is required, make sure you can comfortably converse in it. Consider doing mock interviews or role-playing scenarios in German to ensure you can handle client queries effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved client issues in the past. Highlight your analytical mindset and how you’ve used it to improve processes or enhance client experiences.
✨Research the Company
Familiarise yourself with the firm’s trading platforms and their approach to client services. Understanding their values and recent developments will help you tailor your responses and demonstrate genuine interest.
