Business Transformation Manager (Permanent)

Cpl Executive have been retained and are currently partnering with the Injuries Resolution Board to appoint their new role, Director of Transformation & Customer Experience. Director of Transformation & Customer Experience Reporting to: Permanent Location: Monday 16th June 2025 3pm The Injuries Resolution Board is an independent State Body established to support the fair, prompt, and transparent resolution of personal injuries claims without the need for litigation.Through our impartial and independent Assessment and Mediation services we resolve claims in a non-adversarial manner without the costs and time associated with litigation benefiting claimants, respondents and society. Through our services we generate millions of euros in savings each year which would otherwise be spent on pursuing claims through litigation leading to higher costs for parties to claims and ultimately to policy holders, communities and businesses. The Injuries Resolution Board is a self-funded public body and deals with 20,000 to 30,000 claims per year, resulting from motor/road traffic accidents, workplace accidents and accidents that occur in public spaces, as well as handling claims under the Garda Compensation Scheme. The Injuries Resolution Board is also a key pillar in contributing to insurance reform and as well as providing mediation and assessment services. The Board also conduct and commission research on personal injuries to help contribute to reform and greater transparency in this area. Insurance reform is a key priority for the government and the Board has been embarking on a significant change and transformation programme to enable more claims to be resolved. Our remit has been extended to include meditation as a service and the research function, leading to broader and more diverse functions for the organisation, which provide us with a major opportunity to build and improve our services, contributing to a more competitive, stable and consumer-friendly insurance environment in Ireland. Digital Transformation, Change Management, Strategic Leadership, Insurance / Claims Management or Administrative Justice *Significant achievement as a leader and senior manager in a complex service delivery organisation in either the private or public sector. *Proven ability to influence and motivate others in the context of change and business improvement *A clear understanding of the business needs of the Injuries Resolution Board in the context of its remit to deliver assessment and mediation services as an alternative to litigation, and the challenges which the Board faces. *A track record in change management in an operational environment and ensuring flexibility in response to emerging needs. The ideal candidate will be highly experienced in leading organisational changes and delivering projects in similar sized organisations. *Significant experience of working at a senior level to build strong and effective relationships internally and with external stakeholders *Highly developed negotiation and influencing skills and the ability to challenge senior colleagues and other key stakeholders in a healthy and constructive way *A career record that demonstrates a high level of competence in the management of staff, customer focus, conceptual and analytical thinking, initiative and the management skills necessary to lead and foster change, while optimizing the contribution to the achievement of organizational goals and objectives *Ability to identify problems/barriers to delivery, problem solve and have foresight to identify future issues *Strong understanding and experience of data analysis and performance metrics *Self-motivation, commitment and energy with a passion to deliver public value and an ambition to deliver on demanding targets and objectives How to Apply Applications must be made by email to Deborah Crilly at , attaching a single document with the following elements included: *Skills: \’digital transformation\’ \’customer experience\’ \’project management\’ Benefits: See Description