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- Tasks: Assist customers with water services and provide top-notch support.
- Company: Join a leading water services provider focused on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a difference by helping customers and ensuring quality service.
- Qualifications: 5 GCSEs including English and 2 years in customer service.
- Other info: Dynamic role with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities:
- Liaise with private developers and household customers in relation to the provision of new water and waste water services.
- Provide reliable, accurate and detailed information on technical subjects to customers.
- Liaise with various departments within the business for compliance and to obtain information.
- Provide knowledge and guidance, ensuring a first-class customer service to achieve SLA compliance and customer satisfaction.
- Investigation, end to end case management, and response to both written and telephone based enquiries.
Requirements:
- A minimum of 5 GCSE’s to include English.
- 2 years’ experience in a customer service role, where providing high quality verbal and written responses are the main focus.
- Excellent communication and interpersonal skills.
- Demonstrated experience in management of and overseeing customer contact cases, working to compliance, policies, targets and SLA’s.
- Proficient IT user to include MS office applications.
- Knowledge of GIS and Sharepoint systems would be beneficial.
Technical Customer Advisor in Belfast employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you. Think about what you want to know about the team and the work culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Customer Advisor in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Advisor role. Highlight your experience in customer service and any relevant technical knowledge, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your written application. We want to see how you can convey information effectively, so don’t hold back on showcasing your writing skills!
Highlight Relevant Experience: Don’t forget to mention your previous customer service roles and any specific achievements. If you've managed customer cases or worked with compliance before, let us know! This will help us see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CPL
✨Know Your Stuff
Make sure you brush up on the technical aspects of water and waste water services. Familiarise yourself with common queries and issues that customers might have, so you can provide accurate and detailed information during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve delivered exceptional customer service. Highlight situations where you managed cases effectively and ensured customer satisfaction, as this will demonstrate your ability to meet SLAs and compliance requirements.
✨Communication is Key
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are crucial for this role, consider doing mock interviews with a friend or family member to refine your verbal responses and ensure you come across as approachable and knowledgeable.
✨Get Tech-Savvy
Brush up on your IT skills, especially with MS Office applications, GIS, and Sharepoint systems. Being proficient in these tools will not only help you in the interview but also show that you’re ready to hit the ground running if you get the job.
