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For Companies At a Glance
- Tasks: Provide outstanding support to customers and resolve their enquiries.
- Company: Join a growing team at Northern Ireland Electricity with a supportive culture.
- Benefits: Enjoy hybrid work, free parking, and development opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 13 - 16 £ per hour.
Flexsource NI are working in exclusive partnership with Northern Ireland Electricity in their search for a Customer Service agent, on a temporary basis, working 24 hours per week. This role will involve working both days and evening shifts, with a preset schedule.
Responsibilities
- Provide outstanding support to our customers, addressing their enquiries, resolving issues, and ensuring a seamless customer experience.
- Assist customers with information on our services, troubleshooting, and other electricity network related enquiries.
- Maintain a deep understanding of our services and policies to provide accurate and efficient support.
- Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Ensure compliance with company guidelines and quality standards in every customer interaction.
- Document customer interactions and feedback to contribute to process improvements.
- Stay updated on industry trends and product developments to provide informed support.
Requirements
- Previous customer service experience, ideally in a contact centre environment.
- A strong communicator, with a customer focused approach to problem solving.
- Proficient IT user.
Benefits
- Hybrid work available.
- Free onsite car parking.
- Development opportunities.
If you are a customer orientated individual, and would be interested in joining this growing team with a collaborative and supportive team culture, apply today, or alternatively contact Ciaran at Flexsource NI for more information.
Customer Service Agent in Armagh employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Armagh
✨Tip Number 1
Get to know the company inside out! Research Northern Ireland Electricity and understand their services, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing outstanding support, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the customer service team. They might even share tips on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace Customer Service Agent in Armagh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Showcase Your Empathy: In your written application, let us know how you handle customer interactions with professionalism and empathy. Share examples of how you've resolved issues in the past, as this is key for a Customer Service Agent role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CPL
✨Know Your Stuff
Make sure you have a solid understanding of the services and policies of Northern Ireland Electricity. Brush up on common customer queries and issues related to electricity networks, so you can demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided outstanding customer support. Highlight situations where you resolved issues effectively or went above and beyond for a customer, as this will resonate well with the interviewers.
✨Practice Empathy and Professionalism
During the interview, convey your ability to maintain professionalism and empathy in challenging situations. Role-play potential customer interactions with a friend to get comfortable with responding to various scenarios.
✨Stay Updated and Ask Questions
Research current trends in the electricity sector and be ready to discuss them. Also, prepare thoughtful questions about the company culture and team dynamics, showing your genuine interest in being part of their collaborative environment.
