At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users onsite and remotely.
- Company: Join a dynamic tech team in a fast-paced enterprise environment.
- Benefits: Competitive pay, potential for contract extension, and collaborative work culture.
- Other info: Great opportunity for career growth in a supportive team-oriented environment.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: 2+ years in IT support, strong knowledge of Microsoft O365 and Windows 11.
The predicted salary is between 35000 - 40000 € per year.
Rate: £17.62 per hour PAYE
Location: Onsite | Northwich (Mon – Fri, 8am–5pm)
Contract: 6 Months (possibility to extend)
Start Date: ASAP
Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.
You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.
Responsibilities
- Provide 2nd level IT support to end users
- Troubleshoot and resolve incidents using basic analysis techniques
- Assist with root cause analysis on recurring issues
- Provide onsite and remote support using remote control software
- Support users with hardware, software, and connectivity issues
- Work collaboratively with project teams and other IT support functions
- Liaise with external vendors and partners regarding user support
- Ensure incidents are managed in line with ITIL processes
- Maintain accurate incident logging and documentation
- Perform hardware and software change requests
- Attend end-user meetings to provide local IT support when required
- Support regional infrastructure maintenance alongside global IT teams
- Install and maintain local IT infrastructure as needed
Experience & Qualifications
- Minimum 2 years’ experience in a technical IT support or customer support role
- Strong knowledge of Microsoft O365 and Windows 11
- Experience supporting Android and iOS mobile devices
- Familiarity with remote support tools such as Bomgar
- Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
- Exposure to incident management platforms, ideally ServiceNow
- Strong customer service and problem-solving skills
- Degree in Computer Science, Informatics, or similar preferred
IT Support Analyst in Northwich employer: Cpl UK
As an IT Support Analyst in Northwich, you will be part of a dynamic and collaborative team that values hands-on technical support and customer service excellence. The company fosters a supportive work culture with opportunities for professional growth, ensuring you can thrive in your role while contributing to a high level of service availability. With a focus on teamwork and adaptability, this position offers a rewarding environment where your skills will be recognised and developed.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Northwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them. Demonstrating your technical abilities can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Analyst in Northwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft O365, Windows 11, and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. Show us your personality, but also your commitment to providing top-notch customer service.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Cpl UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft O365, Windows 11, and mobile device support. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tools but can also apply your knowledge effectively.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond to help a user or resolved a tricky issue. This will demonstrate your commitment to user satisfaction.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this role. Brush up on incident management and how it applies to your work. Be prepared to discuss how you've managed incidents in the past and how you ensure accurate logging and documentation.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot an issue on the spot. Practice thinking through problems logically and articulating your thought process clearly. This will showcase your problem-solving skills and ability to work under pressure.
