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- Tasks: Design and implement ServiceNow solutions for customer service management.
- Company: Join a dynamic team working with a UK Public Sector client in the pharmaceutical manufacturing industry.
- Benefits: Enjoy a contract role with opportunities for innovation and technical leadership.
- Why this job: Be part of impactful projects that enhance public services and improve customer experiences.
- Qualifications: Strong ServiceNow experience, integration knowledge, and public sector familiarity required.
- Other info: Ideal for mid-senior level professionals looking to lead technical discussions.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a talented ServiceNow Technical Architect to join our team and contribute to a Customer Service Management implementation for a UK Public Sector client. The project includes designing customer workflows, integrating third-party systems such as AWS Connect for telephony and Stripe for payments, and ensuring seamless, scalable, and compliant delivery of a ServiceNow solution.
Responsibilities:
- Design and deliver ServiceNow CSM solutions, focusing on customer workflows and public-facing portals.
- Architect and implement integrations with systems including AWS Connect (telephony), Stripe (payments), and custom APIs.
- Lead technical design discussions, ensuring performance, scalability, and compliance with Public Sector standards.
- Collaborate with functional leads, developers, and stakeholders to align the technical architecture with business goals.
- Define and govern best practices for development, security, and performance optimization.
- Oversee multi-environment setup (Dev, SIT, UAT, and Prod) with a focus on governance and quality assurance.
- Support performance testing, go-live readiness, and managed service transitions.
Skills & Experience:
- ServiceNow Expertise: Strong experience delivering CSM implementations with a focus on customer-facing workflows and portals.
- Integration Knowledge: Proven hands-on experience integrating ServiceNow with systems such as AWS Connect and other client systems via APIs and IntegrationHub.
- Technical Leadership: Demonstrated ability to lead teams, review architectural designs, and manage technical decision-making.
- Public Sector Knowledge: Familiarity with security and compliance requirements (e.g., GDPR, access controls) for Public Sector clients.
- Certifications: ServiceNow Certified System Administrator and Application Developer, CSM Implementation Specialist.
- Communication Skills: Strong ability to engage stakeholders, explain complex technical concepts, and drive alignment.
- Innovation & Improvement: Stay updated with ServiceNow advancements and recommend innovative solutions to enhance customer workflows and platform performance.
If you are interested please apply or send your CV to
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Pharmaceutical Manufacturing
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ServiceNow Technical Architect employer: Cpl Life Sciences
Contact Detail:
Cpl Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect
✨Tip Number 1
Make sure to showcase your hands-on experience with ServiceNow CSM implementations. Highlight specific projects where you've designed customer workflows and integrated third-party systems like AWS Connect or Stripe.
✨Tip Number 2
Demonstrate your technical leadership skills by discussing instances where you've led design discussions or managed a team. This will show that you can handle the responsibilities of the role effectively.
✨Tip Number 3
Familiarize yourself with the compliance and security requirements for Public Sector clients, such as GDPR. Being able to speak knowledgeably about these topics will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest advancements in ServiceNow and be ready to discuss innovative solutions you've implemented in past roles. This shows your commitment to continuous improvement and innovation.
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the ServiceNow Technical Architect position. Make sure you understand the key responsibilities and required skills, especially around customer workflows, integrations, and public sector compliance.
Tailor Your CV: Customize your CV to highlight your relevant experience with ServiceNow CSM implementations, particularly focusing on customer-facing workflows and integrations with systems like AWS Connect and Stripe. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical leadership abilities and your familiarity with public sector standards. Explain how your background aligns with the company's goals and how you can contribute to their Customer Service Management implementation.
Highlight Certifications: Make sure to prominently display your ServiceNow certifications, such as Certified System Administrator and CSM Implementation Specialist, in both your CV and cover letter. This will help establish your credibility and expertise in the field.
How to prepare for a job interview at Cpl Life Sciences
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your previous experience with ServiceNow, particularly in Customer Service Management implementations. Highlight specific projects where you designed customer workflows and public-facing portals, as this will demonstrate your hands-on knowledge.
✨Demonstrate Integration Knowledge
Since the role involves integrating systems like AWS Connect and Stripe, be ready to explain your experience with these integrations. Discuss any challenges you faced and how you overcame them, showcasing your problem-solving skills.
✨Exhibit Technical Leadership
Prepare examples of how you've led technical design discussions or managed teams in past projects. This will help illustrate your ability to guide architectural decisions and ensure compliance with Public Sector standards.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in a clear and concise manner, as you'll need to engage stakeholders and align technical architecture with business goals.
