At a Glance
- Tasks: Lead user research to shape impactful digital services for millions.
- Company: Join a high-performing User Experience Design team within UK Government.
- Benefits: Competitive day rate, flexible working, and the chance to influence real change.
- Other info: Collaborative agile environment with opportunities for professional growth.
- Why this job: Make a difference by ensuring services meet genuine user needs and improve experiences.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 60000 - 68205 £ per year.
We are seeking an experienced User Researcher to join a high-performing User Experience Design team delivering large-scale digital services within a major UK Government programme. This is an opportunity to work on complex, citizen-facing services that have a direct impact on millions of users. You'll play a key role in ensuring services are designed around genuine user needs, helping shape products and experiences that are accessible, intuitive, and effective.
Working within a multidisciplinary agile environment, you will collaborate closely with designers, developers, product teams, and stakeholders to drive evidence-based decision‑making throughout the service lifecycle.
As a User Researcher, you will be responsible for planning, conducting, and analysing user research activities that inform the design and delivery of digital services. You will champion user‑centred design principles, helping teams gain a deep understanding of user behaviours, needs, and pain points to ensure services meet both user and business objectives. This role requires someone who can confidently engage with stakeholders at all levels, communicate research findings effectively, and influence product and service decisions through evidence and insight.
Key Responsibilities:- Lead and deliver user research activities across the full service lifecycle.
- Plan and conduct qualitative research including user interviews, workshops, surveys, and usability testing.
- Analyse user behaviours, needs, and motivations to generate actionable insights.
- Create user personas, user journeys, service blueprints, and research artefacts.
- Work closely with UX/UI Designers, Developers, Product Managers, and Business Analysts within agile delivery teams.
- Present research findings and recommendations to stakeholders, influencing design and delivery decisions.
- Support iterative service improvement through continuous user feedback and testing.
- Ensure research activities align with Government Digital Service (GDS) standards and best practices.
- Advocate for user‑centred design and accessibility across the programme.
- Contribute to service assessments, discovery, alpha, beta, and live service phases where required.
Proven experience as a User Researcher within UK Government, Public Sector, or highly regulated environments. Strong expertise in qualitative research methodologies, including user interviews, usability testing, and observational research. Experience translating research findings into practical recommendations that improve user experience and service outcomes. Strong understanding of user‑centred design principles and agile delivery methodologies. Experience working within multidisciplinary teams alongside design, product, and engineering functions. Excellent stakeholder management and communication skills. Ability to present complex research findings clearly to both technical and non‑technical audiences. Experience creating personas, journey maps, research reports, and insight‑driven recommendations. Exposure to Customer Experience (CX) programmes. Experience in Service Design environments. Knowledge of Government Digital Service (GDS) standards and assessments. Experience working on large‑scale citizen‑facing digital services. Understanding of accessibility standards and inclusive design principles.
User Researcher in Newcastle upon Tyne employer: Cpl Life Sciences
Join a dynamic and innovative team within the UK Government, where your expertise as a User Researcher will directly influence the design of essential digital services that impact millions. Our collaborative work culture fosters continuous learning and growth, offering you the chance to engage with multidisciplinary teams while adhering to the highest standards of user-centred design. With a commitment to accessibility and inclusivity, this role not only provides competitive remuneration but also the opportunity to make a meaningful difference in public service delivery.
